Branden Jones
CORDELE,United States
Summary
Education and family is an important part of life. Family experiences has showed the power of listening and knowing when tough love or compassion is needed. Education has provided skills such as a great sense time management and the importance of finishing tasks. Upon leaving college, entering the workforce as a customer service representative was a great benefit for developing skills on how to work with others. This almost decade long journey has provided experience on how to be calm under pressure and how to make critical decisions in a fast paced environment. While working full time education was still a top priority, which resulted in achieving a bachelors in criminal justice. Finding ways to serve the community is a passion and looking forward to doing more in the future.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
CHEXAR
Cordele, GA
09.2013 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled over 100 transactions each day
Coaching Assistant
Crisp County Wrestling
Cordele, GA
06.2012 - 08.2012
- Planned strategies for each match based on knowledge of opposing team and individual player strengths.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Developed and implemented training drills to improve team cohesiveness and performance.
- Worked with teenagers and young adults
- Help developed confidence and mentorship
- Worked with around 10 to 15 teens and young adults
Education
Bachelor - Criminal Justice
Liberty University
Lynchburg, VA05.2021
Associates - Sociology
Albany State University
Albany, GA05.2013
Skills
- De-escalation Techniques
- Verbal and Written Communication
- Creative Problem Solving
- Time Management
- Critical Thinking
- Public Service
- Safety and Risk Assessments
- Criminal laws
- Data Collection
Timeline
Customer Service Representative
CHEXAR
09.2013 - Current
Coaching Assistant
Crisp County Wrestling
06.2012 - 08.2012
Bachelor - Criminal Justice
Liberty University
Associates - Sociology
Albany State University