Branden Rivera
Tampa
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
Work History
field technician V
Charter Communications- Spectrum
Riverview
12.2022 - Current
- Installing, troubleshooting, and repairing spectrum services (internet, phone, video).
- Providing excellent customer service.
- Signal testing and repair.
- Safety compliance following safety procedures and guidelines while working in the field.
- Utilizing technical knowledge and skills to resolve customer issues.
- Safety operating vehicle to customer location.
- Installed and maintained communication equipment at customer locations.
- Completed day-to-day duties accurately and efficiently.
- Assisted with network evolution (high split) duties such as mod swaps, rebalancing amps, Line extenders, nodes to ensure signal is in spec to provide future proof internet to customers.
Pest Control Service Technician
Greenhouse Environmental
Tampa
01.2021 - 12.2022
- Identified sources of infestations and extent of damages with detailed inspections.
- Established optimal strategies for handling pest control needs based on building layouts and property characteristics.
- Satisfied clients by explaining treatment options and completing thoroughly treating properties to remedy or prevent pests.
- Drove truck equipped with power spraying equipment for residential and commercial jobs.
Construction Laborer
Cemplex Group Llc
Largo
06.2018 - 05.2020
- Operated heavy machinery for site preparation and material handling.
- Followed safety protocols to maintain a secure work environment.
- Maintained tools and equipment for optimal performance and safety.
- Supported skilled tradespeople by providing necessary assistance on tasks.
- Loaded and unloaded building materials, tools, and machinery.
- Mixed cement with sand or water to create mortar for bricklaying applications.
- Unloaded trucks with supplies for construction projects.
- Built forms for pouring concrete foundations and slabs.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Used levels to ensure surfaces were even prior to completing tasks.
- Inspected completed work to ensure quality standards were met.
Maintenance Technician
Pacifica
Clearwater
01.2016 - 06.2018
- Performed routine maintenance on HVAC systems and equipment.
- Diagnosed issues in electrical and plumbing systems.
- Maintained inventory of tools, parts, and supplies for operations.
- Documented maintenance activities and repairs for compliance records.
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Maintained accurate records of all maintenance activities performed.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Troubleshot complex electrical and mechanical issues with minimal downtime.
- Implemented troubleshooting techniques to resolve issue.
Collections Specialist
Verizon
Lakeland
01.2014 - 09.2016
- Managed collections for delinquent accounts to ensure timely payments.
- Communicated with customers to negotiate payment arrangements effectively.
- Reviewed account details and identified discrepancies for resolution.
- Documented interactions and collection activities in CRM systems accurately.
- Analyzed customer payment histories to identify trends and patterns.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Met demands of busy collections group by performing high volume of daily calls.
- Negotiated rates with customers and entered payments into accounting system.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Located and monitored overdue accounts using billing system to begin collections process.
Education
mass communications
orange coast college
Costa Mesa, CASkills
- Pest removal
- Chemical preparation
- Supply management
- Building maintenance
- Tool management
- Basic math abilities
- Signal testing
- Troubleshooting techniques
- Installation and maintenance
- Safety compliance
- Vehicle inspection
- Equipment operation
- Fieldwork efficiency
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
- Performance optimization
- System upgrades
- Preventative maintenance
- Field operations
- Network connectivity
- Cable pulling
Timeline
field technician V
Charter Communications- Spectrum
12.2022 - Current
Pest Control Service Technician
Greenhouse Environmental
01.2021 - 12.2022
Construction Laborer
Cemplex Group Llc
06.2018 - 05.2020
Maintenance Technician
Pacifica
01.2016 - 06.2018
Collections Specialist
Verizon
01.2014 - 09.2016
mass communications
orange coast college