Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Branden Sanchez

Burbank,CA

Summary

High-energy leader and customer relations professional with 5+ years of experience. Well-versed in communicating with different individuals and negotiating successful solutions to escalations. Skilled in leadership functions such as training and mentoring new associates, analyzing, interpreting and compiling reports to upper leadership to monitor team progression. Open minded and reliable worker looking to expand his career into his original field of study.

Overview

5
5
years of professional experience

Work History

Tesla Advisor III

Tesla
Canoga Park, CA
08.2021 - Current
  • Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Maintained accurate records of all interactions with customers including call logs, emails, online chats.

Assistant Store Manager

Big 5 Sporting Goods
Burbank, CA
10.2019 - 02.2022
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Maintained inventory by checking merchandise to determine levels.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Education

Bachelor of Arts - Political Science

Cal State Northridge
Northridge, CA
05-2021

Skills

  • Presentations and public speaking
  • Training and mentoring
  • Data Interpretation
  • Data Analytics
  • Microsoft Office/Teams/Excel
  • Self Motivation
  • Team Collaboration
  • Computer Proficiency
  • Reliability
  • Adaptability
  • Problem-solving abilities
  • Interpersonal Skills

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Tesla Advisor III

Tesla
08.2021 - Current

Assistant Store Manager

Big 5 Sporting Goods
10.2019 - 02.2022

Bachelor of Arts - Political Science

Cal State Northridge

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Branden Sanchez