Christiana Casanova
Miami Beach,USA
Summary
Motivated Client Advisor with a decade of experience in high-end retail, specializing in client relationship management. Expertise in driving sales through personalized product presentations and effective customer outreach, ensuring elevated satisfaction and long-term loyalty.
Overview
13
13
years of professional experience
Work History
Tesla Advisor III
Tesla
Miami, FL
03.2023 - Current
- Educated customers through vehicle demonstrations, test drives, and Full Self-Driving experiences to enhance customer understanding and engagement.
- Strengthened sales pipeline by capturing lead data, scheduling test drives, and identifying high-intent prospects to drive conversion.
- Collaborated with cross-functional teams to streamline communication processes.
Client Advisor
Louis Vuitton - LVMH
Miami, FL
11.2019 - 10.2021
- Initiated conversations and asked open-ended questions to identify clients' needs and style preferences.
- Followed up with clients to ensure exceptional client experience and foster loyalty.
- Drove sales by contacting clients about new merchandise and special events, enhancing engagement.
- Maintained store appearance, visual displays, and window merchandising to create an inviting shopping environment.
Sales Associate
Barneys New York
New York, NY
05.2017 - 06.2019
- Maximized sales through strategic merchandising and timely inventory replenishment.
- Drove sales through effective merchandising, inventory replenishment, and collaboration with the visual team to maintain vendor display standards.
- Delivered high-quality customer service by managing client data, addressing inquiries, and proactively reaching out about promotions and sales.
- Captured client data in Barneys POS system to support personalized service.
Sales Associate
Neiman Marcus
Garden City, NY
10.2016 - 01.2017
- Cultivated customer loyalty by managing client accounts and educating customers on brand offerings.
- Created a clean, organized, and visually appealing sales floor through effective inventory management and merchandising.
- Ensured smooth store operations by enforcing policies and procedures and providing leadership in manager's absence.
Sales Associate
Gucci
New York, NY
11.2012 - 09.2016
- Excelled in a fast-paced, high-visibility retail environment while consistently meeting or exceeding individual and boutique sales goals.
- Drove revenue growth through client outreach, appointment setting, personalized product consultations, and strategic upselling.
- Thrived in highly visible, fast-paced environment, enhancing customer engagement and satisfaction.
- Recruited, trained, and developed two sales associates, contributing to the growth of million-dollar client books.
- Processed transactions accurately using POS systems, ensuring smooth payment processing and receipt issuance.
Education
BS - Fashion Merchandising
Fashion Institute of Technology
New York City, NYSkills
- Financial Analysis
- Client Relationship Management
- Customer Outreach
- MS Office proficiency
- Analytical
- Resolution Oriented
- Organized
- Conflict resolution
- Communication skills
- Reliable and dependable
References
Available upon request.
Languages
- Fluent in Spanish
- Fluent in English
Timeline
Tesla Advisor III
Tesla
03.2023 - Current
Client Advisor
Louis Vuitton - LVMH
11.2019 - 10.2021
Sales Associate
Barneys New York
05.2017 - 06.2019
Sales Associate
Neiman Marcus
10.2016 - 01.2017
Sales Associate
Gucci
11.2012 - 09.2016
BS - Fashion Merchandising
Fashion Institute of Technology