Branden Shaffa
Minneapolis,MN
Summary
Motivated and adaptable computer science enthusiast with a strong foundation in coding and computer skills. Demonstrated ability to excel both independently and as a collaborative team member. Eager to contribute technical expertise and a passion for innovation to a dynamic internship role.
Overview
2
2
years of professional experience
Work History
Service Representative
Statewide Insurance Services
Minneapolis, Minnesota
09.2023 - Current
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Updated accounts with recent information and processed customer payments.
- Escalated complex issues and set up appointments for further service.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Resolved customer concerns with friendly and knowledgeable service.
Outside Yard
Menards
Coon Rapids, Minnesota
05.2023 - 09.2023
- I assisted customers, supported sales departments, and loaded and unloaded trucks using motorized equipment while helping get incoming product to the sales floor.
Painting/Flooring
LS Custom Paint
Minneapolis, Minnesota
01.2022 - 08.2022
- I helped with painting, cleanup, staining and/or replacing hard wood floors.
Education
Bachelor of Science - Computer Science
University of St. Thomas
Saint Paul, MN02-2026
Skills
- Coding
- Problem Solving
- Computer and Technology Knowledge
- Time Management
- Teamwork
- Attention to Detail
- Communication
- Creativity
- Performance Management
- System Monitoring
- Work Planning and Prioritization
- Information Analysis
- Data Quality Management
Timeline
Service Representative
Statewide Insurance Services
09.2023 - Current
Outside Yard
Menards
05.2023 - 09.2023
Painting/Flooring
LS Custom Paint
01.2022 - 08.2022
Bachelor of Science - Computer Science
University of St. Thomas
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