Summary
Overview
Work History
Education
Skills
Timeline
Generic

Branden Stangle

Johnstown ,OH

Summary

Proactive and adaptable professional with a solid background in Customer service and program support. Skilled in resolving complex member inquiries, improving operational processes, and fostering team collaboration. Known for a problem-solving mindset, eagerness to learn, and commitment to driving efficiency. Passionate about strengthening relationships among members, clients, and leadership to support organizational success.

Overview

4
4
years of professional experience

Work History

HEP Coordinator

Quantum-Health
05.2024 - Current
  • Strengthened client relationships through consistent communication and proactive follow-up on inquiries.
  • Built strong rapport with members by actively listening and demonstrating empathy toward their concerns.
  • Resolved customer issues and complaints with professionalism and efficiency, ensuring client satisfaction.
  • Delivered positive customer experiences by addressing inquiries and resolving concerns promptly and courteously.

Care Coordinator

Quantum-Health Inc.
03.2022 - 05.2024
  • Completed 'stretch' assignments to help with auditing of your departments Health Enhancement Program and also handling client escalations while maintaining my own performance metrics in my current role.
  • Managed member accounts effectively, ensuring timely follow-up and appropriate real-time intercept opportunities.
  • Developed strong relationships with clinical contacts to ensure the information provided to my members was accurate and that cases were expedited when needed.
  • Assisted in managing my team when leadership was unavailable and presented myself as a resource amongst my peers.
  • Notified management of trends impacting our members and clients.
  • Assisted newly hired CIRS and Sr. Vice President in learning the PSR's role in the Quantum organization through side-by-sides and fielded their questions on our policies and procedures.

Education

High School Diploma -

Johnstown Monroe High School
Johnstown, OH
05-2009

Skills

  • Driven
  • Resourceful
  • Microsoft Office Suite
  • Medical terminology understanding
  • Documentation proficiency
  • Adaptability
  • Critical Thinker
  • Performance Metrics

Timeline

HEP Coordinator

Quantum-Health
05.2024 - Current

Care Coordinator

Quantum-Health Inc.
03.2022 - 05.2024

High School Diploma -

Johnstown Monroe High School

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