Brandhilynn Rivera
Biddeford,ME
Summary
Dedicated sales clerk with proven expertise in customer service, cash handling, and complaint resolution. Committed to enhancing customer experiences while maintaining efficient store operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Clerk
Mardens Inc.
Biddeford, ME
07.2009 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained organized merchandise displays to optimize product visibility and accessibility.
- Collaborated with team members to manage stock levels and replenish inventory as needed.
- Trained new staff on operational procedures and customer service standards, promoting teamwork.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Ensured accurate cash handling for both opening and closing procedures.
- Managed efficient cash register operations.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Oversaw training and onboarding process for all newly hired employees.
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Mitigated risks associated with counterfeit currency by utilizing detection techniques and tools effectively during transactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Biddeford High School
Biddeford, ME06-2008
Skills
- Goal oriented
- Cash register operation
- Organization
- Sales expertise
- Complaint resolution
- Cash handling
- Accurate money handling
- POS system troubleshooting
- Store maintenance
- Returns processing
- Point of sale operations
- Customer service
Certification
- Licensed Fork lift operator
- Licensed Electric Pallet Jack Operator
Timeline
Sales Clerk
Mardens Inc.
07.2009 - Current
High School Diploma -
Biddeford High School