Brandi Adams
Friends and Family Credit Union
Massillon,OH
1
Certification
5
years of professional experience
Experienced with managing teller teams and ensuring operational accuracy. Utilizes leadership skills to enhance customer satisfaction and streamline processes. Track record of maintaining regulatory compliance and fostering collaborative work environment.
Work History
Teller Supervisor
2 Years 10 Months- Supervised teller line operations, ensuring accurate transactions and consistent member service.
- Trained new tellers on cash handling, account procedures, and branch policies.
- Monitored teller balances, researched discrepancies, and resolved variances promptly.
- Enforced compliance with cash controls, security procedures, and credit union regulations.
- Scheduled staff coverage to maintain efficient branch workflow and service levels.
- Processed complex transactions, including cash orders, deposits, withdrawals, and loan payments.
- Escalated member issues, delivering timely resolutions and preserving positive relationships.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Examined tellers' reports of daily transactions for accuracy.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Promoted bank's products and services by consistently cross-selling to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
Store Manager
2 Years 8 Months- Oversee all store operations and activities. Ensure effective, efficient, and profitable execution of all Bellstore initiatives. Lead by example by providing excellent customer service and employee relations.
- Maintained fully staffed store with qualified team members, fostering a cohesive and effective work environment.
- Financial responsibility of a $1.5 million/year retail establishment. Monitoring financial outcomes using various reporting methods and systems.
- Communicated effectively with public, resolving customer concerns to enhance customer satisfaction.
- Manage sales calls and vendor appointments maximizing time for the benefit of the establishment.
- 50% reduction of critical inventory items by balancing orders with sales and communication with suppliers.
- Utilized unstructured time to enhance team collaboration and improve workflow efficiency.
- Sorted and maintained files and databases securely to protect sensitive information.
- Oboard new employees. Assist assist in training and education. Evaluate and enforce expected standards of performance of all store team members. Continually coach and develop team members toward their optimum ability.
- Campbell Oil/Bellstores are marathon gas stations and food services in Ohio.
- Contact : Todd Leach - 330-481-9964
Education
Bachelor of Science - Business Retail Management
- Courses
- Business Retail Managment
Skills
Cash management
Consumer banking
Staff development
Customer service
Customer engagement
Operational Efficiency
Regulatory compliance
Call management
Cash management
Phone Triage
Quick Learner
Professional ethics
Certification
- Serve Safe Ohio food safety (06/2023 - Present)
- Manager level person in charge food safety class. 10 hour class and proctored exam.
- Memo-Money Order certificate (02/2022 - Present)
- Course focuses on Money order purchases and how to be aware of money laundering or other suspicious activity when money orders are purchased
- Bank Secrecy act Training -Yearly Jan 2024, Oct 2025, Oct 2026
Timeline
Teller Supervisor
Friends and Family Credit Union
01.2024 - CurrentRead More
Store Manager
Bellstores Conveinece store
02.2022 - 10.2024Read More
University of Phoenix
Bachelor of Science from Business Retail Management
Read More
Personal Information
Title: Store Manager