Heather Boyden
North Grosvenor Dale,CT
Summary
Versatile Teller Supervisor experienced in managing checking, savings, and investment fund accounts. Achieved improved operational efficiency and enhanced customer satisfaction through effective leadership, employee training, and cross-selling banking products. Focused on delivering exceptional service and optimizing team performance to drive positive outcomes.
Overview
11
11
years of professional experience
Work History
Teller Supervisor
BankHometown
North Grosvenor Dale, CT
10.2015 - Current
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Identified transaction errors when debits and credits did not match
- Verified transactions involving cashier's checks, money orders and account transfers.
- Maintained accurate records of transactions processed by each teller throughout the day.
- Developed and implemented strategies that increased customer satisfaction and ensured adherence to service standards.
- Liaised between bank branches regarding best practices and operations.
- Conducted performance reviews of tellers, offering constructive feedback to enhance strengths and address improvement areas.
- Collaborated with other departments to ensure smooth workflow processes.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Participated in professional development activities such as seminars or conferences related to banking regulations or best practices.
- Performed special services for customers, ordering bank cards and checks.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Transmitted orders to supply cash to meet daily needs.
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Ensured proper security protocols were followed including verifying identification when necessary.
- Provided coaching and mentoring to individual team members; facilitated team building activities.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Reviewed suspicious activity reports from tellers; reported any violations to management immediately.
- Ensured compliance with all bank policies, procedures, and regulatory requirements through consistent teller training and audits.
- Participated in hiring and performance evaluation processes for teller staff.
Education
Master of Science - Education of Individuals in Elementary Special Education Programs
Ashford University
San Diego, CASkills
- Consumer Banking
- Transaction Processing
- Cash Handling
- Fraud Prevention
- Risk Mitigation
- New Account Setup
- Account Services
- Transaction Verification
- Transaction Reconciliation
- Product and Service Sales
- Product Promotion
- Account Retention
- Customer Engagement
- Customer Service
- Customer Service-Oriented
- Issue Resolution
- Team Leadership
- Staff development
- Workload Management
- Decision-Making
- Attention to Detail
- Communication skills
- Relationship Building
- Team Cooperation
- Balance reconciliation
- Identity Verification
- Cash Management
- Customer service excellence
Timeline
Teller Supervisor
BankHometown
10.2015 - Current
Master of Science - Education of Individuals in Elementary Special Education Programs
Ashford University