Brandi Alford
Glen Allen,VA
Summary
Dynamic Patient Service Technician with LabCorp, recognized for enhancing patient satisfaction through efficient blood collection and compassionate care. Skilled in attention to detail and problem-solving, I successfully navigated challenging venipunctures and improved phlebotomy processes, ensuring compliance with HIPAA standards while fostering a supportive environment for patients.
Care-focused Phlebotomist bringing 15-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Service Technician/Phlebotomist
LabCorp
02.2016 - Current
- Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Developed and implemented strategies to improve phlebotomy processes.
- Assisted in training and onboarding new phlebotomists.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Provided excellent customer service while verifying patient information and insurance at registration.
Phlebotomist
American Red Cross
01.2011 - 02.2016
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Conducted blood drives in collaboration with local organizations, increasing community engagement and blood donations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
Education
High School Diploma -
John Marshall High School
Richmond, VAPhlebotomy
J Sargeant Reynolds Community College
Richmond, VASkills
- Attention to detail
- Customer service
- Task prioritization
- Problem-solving
- Flexible and adaptable
- Multitasking
- Organizational skills
- Teamwork and collaboration
Certification
Certified Phlebotomist through American Society of Clinical Pathology since January 2010.
Timeline
Patient Service Technician/Phlebotomist
LabCorp
02.2016 - Current
Phlebotomist
American Red Cross
01.2011 - 02.2016
High School Diploma -
John Marshall High School
Phlebotomy
J Sargeant Reynolds Community College
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