Brandi Behn
Las Vegas,USA
Summary
Customer-focused professional with over 10 years of experience in customer service, cash handling, front desk operations, and travel support. Proven ability to process transactions accurately, resolve customer concerns, maintain confidentiality, and build positive customer relationships. Currently enrolled in American Sign Language (ASL) studies at the College of Southern Nevada. Seeking to contribute strong communication, accuracy, and customer service skills as an Associate Banker at Chase.
Overview
18
18
years of professional experience
Work History
Help Desk Supervisor
CxLoyalty (Chase Bank Partnership)
Tulsa, OK
12.2021 - 05.2026
- Assisted U.S. Bank card members nationwide with travel bookings and inquiries
- Designed customized travel itineraries for individuals and small groups
- Booked and canceled travel reservations while ensuring accuracy and customer satisfaction
- Coordinated with airlines for policy holds and customer accommodations
- Processed refunds and applied credit points toward new bookings
- Transferred calls to other departments and resolved escalated issues
- Coordinated logistics for domestic and international travel, ensuring seamless client experiences from start to finish.
- Developed customized travel itineraries for clients, enhancing overall satisfaction with personalized recommendations.
Front Desk Agent
Holiday Inn Express & Suites, Tulsa Downtown by IHG
Tulsa, OK
07.2022 - 03.2025
- Checked guests in and out of the hotel and updated online reservations
- Operated hotel shuttle service to and from the airport
- Managed guest files and hotel documents
- Decorated the lobby for seasonal and holiday events
Administrative Clerk
Aerotek
Oklahoma City, OK
11.2016 - 07.2018
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Performed research to collect and record industry data.
- Developed and maintained filing systems, improving document retrieval efficiency.
Cashier / Customer Service Desk Associate
Lowe’s
Torrance, CA & South San Francisco
08.2008 - 02.2014
- Provided customer service at checkout and returns desk, assisting 100+ customers daily.
- Balanced cash drawers at the end of shifts with 100
- Processed product returns, refunds, and exchanges according to company policy.
- Supported front-end operations, contributing to team efficiency and customer satisfaction.
Education
Bachelor of Arts - African-American Studies
San Francisco State University
San Francisco, CA01-2015
Skills
- Problem Resolution
- Account Support
- Attention to Detail
- Data Entry
- Microsoft Office Suite
- Multi-Line Phone Systems
- Team Collaboration
- Time Management
- Confidential Information Handling
- American Sign Language (ASL)
- Sales & Service Support
- Customer Service Excellence
- Cash Handling & Reconciliation
- Transaction Processing
Timeline
Front Desk Agent
Holiday Inn Express & Suites, Tulsa Downtown by IHG
07.2022 - 03.2025
Help Desk Supervisor
CxLoyalty (Chase Bank Partnership)
12.2021 - 05.2026
Administrative Clerk
Aerotek
11.2016 - 07.2018
Cashier / Customer Service Desk Associate
Lowe’s
08.2008 - 02.2014
Bachelor of Arts - African-American Studies
San Francisco State University