Summary
Websites
Overview
Military Service
Quote
Education
Work History
Skills
Certification
Work Availability
Timeline
Work Preference
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Darius Swan

Darius Swan

Director of Operations
Chandler,AZ

Summary

Detail-oriented and solutions-driven IT professional with a strong background in electronics, networking, and cybersecurity. Transitioning from a successful role as a U.S. Navy Electronics Technician to pursue opportunities in IT Support, Network Administration, or Cybersecurity. Demonstrated expertise in troubleshooting, configuring, and maintaining IT infrastructure, including networking systems, hardware installations, and security protocols. Skilled in problem-solving, providing technical support, and executing projects with hands-on experience in both enterprise systems and personal IT solutions.

Overview

10
10
years of professional experience
6
6
Certificate
1
1
year of post-secondary education

Military Service

June 2018 - July 2024

Served for 6 years as an Electronics Technician in the United States Navy, specializing in the maintenance and operation of advanced communication and data systems. Gained hands-on experience with networking, troubleshooting, and repairing a variety of electronic and communication equipment, including satellite systems, radios, and data transmission systems. Developed a deep understanding of networking protocols, data security, and system diagnostics. Collaborated with cross-functional teams to ensure mission-critical systems operated efficiently, while honing skills in technical support and system integration in high-pressure environments.

Quote

“Obstacles don’t have to stop you. If you run into a wall, don’t turn around and give up. Figure out how to climb it, go through it, or work around it.”
Michael Jordan

Education

Associate of Applied Science - Computer Information Systems

California Institute of Applied Technology
National City, CA
05.2024 - 04.2025

Work History

Director of Operations (Back of House)

Chick-fil-A
Mesa, AZ
03.2025 - Current
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.

Electronics Technician II

Insight Global
06.2024 - 12.2024

Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.

  • Monitored and tested equipment performance to diagnose and resolve problems.
  • Managed reactive repairs and emergency maintenance for varied electronic devices.
  • Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
  • Troubleshot and resolved equipment failures to reduce operational disruption.
  • Assembled, tested and maintained components and systems for high-performing electronics.
  • Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
  • Streamlined troubleshooting process, significantly decreasing time required to identify and fix electronic malfunctions

Supervisor

Chick-fil-A
01.2015 - 07.2018
  • Achieved results by working with staff to meet established targets.
  • Gathered, organized, and input information into digital databases.
  • Created and managed project plans, timelines, and budgets.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and provided coaching and training to improve weak areas.
  • Created successful work schedules for team members to maintain deadlines and fully staff shifts.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary delays caused by hazards or inefficient layouts.
  • Enforced company policies and regulations to set clear and consistent expectations.
  • Applied leadership and problem-solving skills to enhance team efficiency and streamline workflows.
  • Accurately completed cash and credit card transactions using POS software.
  • Drove year-over-year business growth by leading operations, developing strategic vision, and executing long-range planning.
  • Monitored daily cash discrepancies, inventory shrinkage, and drive-off incidents, managing amounts up to $1,000.
  • Recruited, hired, and trained initial personnel, establishing key internal functions and defining roles for a new organization.

Skills

  • Telecommunications Equipment
  • Data Communications
  • Contract Management
  • Workload Analysis
  • Diagnosis and Troubleshooting
  • Market Analysis
  • Labor Cost Controls
  • Project Planning
  • Problem-solving skills
  • End-user support
  • Hardware installations
  • Data collection
  • Document management
  • Device configuration
  • IT troubleshooting
  • Ticket support system management

Certification

  • USMAP Certified Electronics Technician, US Department of Labor - May 26, 2022
  • USMAP Certified Computer Operator, US Department of Labor - June 12, 2023
  • CompTIA IT Fundamentals +, CompTIA - September 6, 2024
  • CompTIA A+, CompTIA - January 6, 2025
  • CompTIA Network+, CompTIA - February 19, 2025
  • CompTIA CIOS, CompTIA - February 19, 2025
  • CompTIA Security+, CompTIA - March 18, 2025
  • CompTIA CSIS, CompTIA - March 18, 2025

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Operations (Back of House)

Chick-fil-A
03.2025 - Current

Electronics Technician II

Insight Global
06.2024 - 12.2024

Associate of Applied Science - Computer Information Systems

California Institute of Applied Technology
05.2024 - 04.2025

Supervisor

Chick-fil-A
01.2015 - 07.2018

Work Preference

Work Type

Full Time

Work Location

On-SiteHybridRemote
Darius SwanDirector of Operations