Overview
Education
Summary
Work History
Skills
Certification
Work Availability
Technical Projects
Quote
Timeline
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Darius Swan

Darius Swan

Chandler,AZ

Overview

10
10
years of professional experience
6
6
Certificate

Education

Associate of Applied Science - Computer & Information Systems

California Institute of Applied Technology
National City, CA
04.2025

Summary

Detail-oriented IT professional and honorably discharged U.S. Navy veteran with a strong background in electronics, networking, and cybersecurity. Magna Cum Laude graduate with an Associate of Applied Science in Computer Information Systems, complemented by industry-recognized certifications including CompTIA Security+, Network+, A+, and ITF+. Skilled in configuring, troubleshooting, and securing systems across Windows, Linux, and macOS environments. Experienced in maintaining secure communications, supporting end users, and managing IT infrastructure in both military and academic settings. Recognized for disciplined problem-solving, adaptability, and a strong commitment to mission success. Actively seeking IT Support, Network Administration, or Cybersecurity roles to apply and expand hands-on technical expertise.

Work History

Electronics Technician II

Insight Global
06.2024 - 12.2024
  • Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
  • Monitored and tested equipment performance to diagnose and resolve problems.
  • Managed reactive repairs and emergency maintenance for varied electronic devices.
  • Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
  • Supported end-users with clear communication and professional assistance in resolving technical challenges.
  • Enhanced customer satisfaction with timely and effective resolution of technical problems.
  • Acted as front-end support for incoming issues and gathered accurate data related to incidents reported by end-users.

Help Desk Supervisor

US Navy
12.2023 - 05.2024
  • Used ticketing systems to manage and process support actions and requests.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Trained and supported end-users with software, hardware, and network standards and use processes.
  • Supervised help desk team members, ensuring high-quality support and customer service.
  • Mentored junior team members in developing their technical expertise and customer service skills.

Help Desk Technician

US Navy
06.2022 - 05.2024
  • Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Electronics Technician Supervisor

U.S. Navy
06.2018 - 07.2024
  • Provided technical support and troubleshooting for communication networks and IT systems, including secure voice, data transmission, and networking equipment
  • Diagnosed and repaired networking infrastructure, system connectivity issues, and security configurations for mission-critical communications
  • Managed and trained 22 junior personnel on system diagnostics, troubleshooting methodologies, and IT security best practices
  • Configured and maintained 100+ radio frequency (RF) networks, satellite communication links, and encrypted data transmissions, ensuring operational security
  • Supported hardware/software installations, firmware upgrades, and system patches for classified and unclassified IT assets
  • Performed cybersecurity assessments and compliance checks, identifying and mitigating vulnerabilities in Navy networks
  • Provided help desk support, responding to hardware/software issues, user access requests, and network troubleshooting in high-pressure environments

Skills

  • Network Security
  • TCP/IP & Firewall Management
  • Windows & Linux Administration
  • Virtualization (Hyper-V, VirtualBox, VMWare)
  • Technical Troubleshooting & End-User Support
  • Microsoft Azure
  • Cybersecurity & Risk Management
  • Active Directory & Group Policy
  • Incident Response & Monitoring
  • Leadership & Staff Supervision
  • Conflict Resolution
  • Customer Service & Communication

Certification

  • CompTIA Security+, 03/25
  • CompTIA Network+, 02/25
  • CompTIA A+, 01/25
  • CompTIA IT Fundamentals+, 09/24
  • USMAP Certified Computer Operator, 06/23
  • USMAP Certified Electronics Technician, 05/22

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Technical Projects

Virtual Machine Deployment Lab

Configured and deployed multiple virtual machines using Hyper-V and VirtualBox, including Windows 11, Ubuntu, and Kali Linux, for the purpose of lab simulations, penetration testing, and administrative practice.

Active Directory & Group Policy Configuration

Built and managed a Windows Server domain; created user accounts, organizational units, and security groups. Implemented GPOs to manage user access, enforce password policies, and control desktop settings.

Network Setup & VLAN Segmentation

Simulated small business network environments with static IP configurations, subnetting, DHCP, DNS, and VLAN segmentation. Practiced switch configuration and LAN segmentation to support traffic isolation.

Firewall & Security Configuration

Configured software firewalls on Linux and Windows systems; created access control lists (ACLs) and monitored traffic to simulate small office security policies.

Cybersecurity Hardening & Vulnerability Scanning

Performed OS-level hardening (e.g., disabling services, enforcing permissions), ran vulnerability scans using tools like Nessus or OpenVAS in a controlled lab environment, and documented mitigation steps.

Cloud Infrastructure Fundamentals (AWS)

Launched and managed EC2 instances, configured IAM roles and policies, experimented with S3 buckets and lifecycle rules, and reviewed cloud security best practices.

Python Automation Scripting

Wrote Python scripts to automate file management tasks, user input handling, and log parsing. Practiced using conditionals, loops, functions, and error handling in a command-line environment.

Microsoft 365 & Azure Admin Exposure

Performed basic administration tasks in Microsoft 365 including user creation, license assignment, and email configuration. Explored Azure portal for VM and identity management fundamentals.

Linux System Administration (CentOS/Ubuntu)

Used CLI to manage file systems, user/group permissions, software packages (yum/apt), and process monitoring. Completed labs involving chmod, chown, grep, tar, cron, and more.

Switch & Router CLI Configuration (Cisco Labs)

Used Cisco Packet Tracer and real/simulated switch environments to practice VLAN setup, interface configuration, and network troubleshooting using show, enable, and configure terminal commands.

Quote

“Obstacles don’t have to stop you. If you run into a wall, don’t turn around and give up. Figure out how to climb it, go through it, or work around it.”
Michael Jordan

Timeline

Electronics Technician II

Insight Global
06.2024 - 12.2024

Help Desk Supervisor

US Navy
12.2023 - 05.2024

Help Desk Technician

US Navy
06.2022 - 05.2024

Electronics Technician Supervisor

U.S. Navy
06.2018 - 07.2024

Associate of Applied Science - Computer & Information Systems

California Institute of Applied Technology
Darius Swan