CHELSEA STENROSE

Insight Global – IT Project Manager Contractor, Manatee County Gov | Jan 2025 – Present

• Direct 6–10 concurrent IT initiatives across Government entities (Utilities, HR, Public Works, Library, Fire) ensuring compliance with FL Statutes and municipal goals
• Deliver structured reporting cadence to the PMO; daily, weekly, monthly; enhancing project visibility and executive decision-making
• Champion cross-departmental collaboration using SharePoint, MS Teams, and customized dashboards for transparency on project status, budget, and risks
• Apply Agile/Waterfall frameworks to adapt delivery models per department; coach teams through SDLC stages for maximum stakeholder impact
• Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.

• Oversaw a $10M–$22M IT portfolio, aligning ITSM/ITFM governance with enterprise transformation goals
• Built dynamic forecasting models (e.g., 2+10, 4+8) to support strategic budgetary planning across quarters
• Tracked 100–300 technical resources weekly for allocation efficiency, cost performance, and timesheet compliance
• Led Agile ceremonies (Scrum Master) using Rally/DevOps; optimized sprint velocity and KPI visibility
• Served as SME for PPMo tool suite, producing real-time dashboards and actionable financial reports
• Developed project management roadmap to define project objectives, timelines and milestones.
• Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.

• Orchestrated up to 9 simultaneous ERP/CRM implementations across diverse industries, tailoring SDLC strategies to fit each client’s environment
• Delivered end-to-end management: project plans, budgets, schedules, risk mitigation, and resource allocation
• Standardized documentation practices using Smartsheets, DevOps, and company portals, improving team performance and client satisfaction
• Drove process enhancement initiatives by identifying gaps, developing scalable solutions, and mentoring junior PMs
• Represented the company in formal client touchpoints, providing consultative guidance and relationship management
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Facilitated 7–10 concurrent projects, including 4 IT software dev efforts, using ISO-9000 quality benchmarks
• Developed standardized project templates and SOPs to streamline workflow across departments
• Coordinated cross-functional teams and facilitated steering committee meetings for strategic alignment
• Produced monthly dashboards and cost estimates for executive reporting and budget management
• Maintained accurate documentation of all projects, facilitating efficient audits and future reference.

• Resolved 50–100 customer inquiries daily with a focus on quality assurance and ISO-9000 standards
• Trained new team members and created department-wide reference materials to boost operational efficiency
• Monitored communication metrics and collaborated on strategies to enhance client experience
• Reduced resolution times significantly by streamlining complaint handling procedures for increased customer satisfaction levels.