Brandi Blunden
Charlotte,NC
Summary
Detailed - oriented self motivated professional with strong organizational and communication skills, experienced in customer service and team collaboration. I am known for reliability and problem solving in fast- paced environments.
Overview
17
17
years of professional experience
Work History
Loan Processing Manager
Cross Country Mortgage
06.2020 - Current
- Streamlined loan processing workflows, enhancing application turnaround times significantly.
- Mentored junior processors, ensuring compliance with industry best practices.
- Developed training programs and checklists to boost team efficiency and retention.
- Achieved high performance levels by maintaining strict regulatory adherence within the team.
- Coordinated training sessions, improving team productivity on compliance standards.
- Consistently exceeded performance targets, increasing overall department efficiency.
Loan Processor IV
BB&T Now Truist
08.2012 - 06.2020
- Ensured compliance by efficiently processing loan applications and regulatory standards.
- Enhanced quality control by reviewing financial documents for accuracy throughout processing.
- Streamlined communication with underwriters to resolve discrepancies, improving turnaround times.
- Assisted customers in person and by phone to resolve issues and process transactions.
- Identified missing documentation in loan files, generating condition lists for applicants.
- Verified client income and credit reports, preparing documents for underwriting efficiently.
Junior Marketing Assistant
Power Baseball
04.2009 - 12.2011
- Enhanced campaign reach by assisting in development and execution of strategies.
- Boosted social media engagement through targeted content coordination and promotional initiatives.
- Ensured flawless event logistics, optimizing attendee experience during promotional activities.
- Identified market trends via research, uncovering opportunities in youth baseball demographics.
- Optimized email marketing performance by analyzing and adjusting audience response metrics.
Education
Associate in Finance - Finance
12-2011
Skills
- Loan underwriting expertise
- Fraud detection awareness
- Effective communication techniques
- Conflict resolution
- Strong Decision-making skills
- Pipeline management efficiency
- Advanced organizational skills
- Team leadership experience
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Decision-making
- Relationship building
- Self motivation
Timeline
Loan Processing Manager - Cross Country Mortgage
06.2020 - Current
Loan Processor IV - BB&T Now Truist
08.2012 - 06.2020
Junior Marketing Assistant - Power Baseball
04.2009 - 12.2011
West Virginia State University - Associate in Finance , Finance