Brandi Bly
Winchester,US
Summary
Operations Supervisor with extensive expertise leading teams of up to 20 members to enhance productivity and quality metrics. Skilled in operations management, training, and project management, with a proven track record of boosting operational efficiency through data-driven performance metrics and workflow automation initiatives. Committed to driving operational excellence and fostering skill development, aiming to leverage leadership experience to further enhance efficiency and customer satisfaction.
Focused payroll professional with good administrative, financial and technical understanding. Highly organized, systematic, and resourceful with good problem-solving and multitasking abilities.
Effective at coordinating payroll operations for up to 400 employees using workday. Knowledgeable about funding and reconciling accounts, supporting audits, and maintaining timekeeping systems.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Scheduling and Payroll Coordinator
Valley Health Care Center
Winchester, VA
07.2025 - Current
- Processed payroll for over 500 employees, ensuring timely and accurate disbursement of wages.
- Managed employee timekeeping records, resolving discrepancies to maintain data integrity.
- Collaborated with HR to implement payroll policies in compliance with federal regulations.
- Trained new staff on payroll systems and procedures to enhance team efficiency.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Provided backup support for fellow team members during peak periods or absences, ensuring uninterrupted payroll processing continuity.
Operations Supervisor
InformData at Purcellville, VA
Purcellville, VA
04.2014 - 01.2025
- Led a team of 10-20, enhancing productivity and quality metrics.
- Facilitated client interactions, boosting automation efficiency.
- Managed multiple jurisdictions, ensuring seamless operations.
- Prepared progress reports, improving team performance.
- Trained new hires and supervisors, fostering skill development.
- Led cross-functional team of 10-20 members, driving operational excellence through data-driven performance metrics and workflow automation initiatives
- Orchestrated multi-jurisdiction operations while implementing productivity tracking systems and streamlining client communication channels
- Facilitated seamless operations by managing supervisor coverage, payroll processing, and mentoring new team leaders across departments
- Spearheaded team development through structured training programs, progress monitoring, and strategic efficiency improvements
- Enhanced operational workflow by conducting regular team meetings, managing client relationships, and implementing automation solutions
Front Desk Clerk
Ramada Inn at Strasburg, VA
Strasburg, VA
02.2011 - 07.2011
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Checked guests in and out and made reservations. Streamlined guest check-in processes and managed room inventory while maintaining detailed records of reservations and special requests
- Resolved guest concerns promptly and coordinated with housekeeping to ensure rooms met quality standards before check-in
- Optimized front desk operations by implementing efficient booking procedures and maintaining accurate financial transactions
- Partnered with hotel departments to coordinate guest services and ensure seamless communication during shift transitions
Receptionist
Pro-Tax at Strasburg, VA
Strasburg, VA
01.2011 - 02.2011
- Managed front desk operations, coordinated appointments, and processed client documentation while maintaining accurate filing systems and client databases.
- Delivered exceptional customer service by addressing inquiries, directing calls, and creating a welcoming environment for clients and staff members.
- Streamlined office procedures and implemented new filing system, reducing document retrieval time and improving overall efficiency.
- Facilitated smooth communication between clients and tax professionals while handling sensitive information with strict confidentiality.
- Monitored office supplies, maintained inventory records, and processed incoming mail while ensuring accurate distribution to appropriate departments.
- Spearheaded front desk operations by implementing efficient document management systems, reducing retrieval time while ensuring secure handling of sensitive client data.
Verifications Specialist
American Background at Winchester, VA
Winchester, VA
09.2006 - 09.2007
- Verified that information in the computer system was up-to-date and accurate.
- Properly directed inbound calls in phone queues to improve call flow.
- Verified employment and education history, entered all information into the computer system format correctly and with a 3% or less error rate.
- Made at least 20 calls per hour. Managed employment verification process with 3% error rate while processing high-volume background checks and maintaining database accuracy
- Streamlined call routing system and executed 20+ outbound calls hourly while maintaining quality standards and data integrity
- Analyzed and validated education credentials through comprehensive background screening, ensuring compliance with verification protocols
- Coordinated with multiple departments to resolve complex verification cases while maintaining strict confidentiality standards
- Implemented improved data entry procedures that enhanced accuracy in background verification reporting and reduced processing time
Education
Diploma -
Strasburg High School
Strasburg, VA06-2005
Skills
- Leadership
- Team Management
- Metrics Analysis
- Customer Service
- Typing
- Communication
- Operations Management
- Quality Control
- Training
- Project Management
- Conflict Management
- Negotiation
- Risk Assessment
- Budgeting
- Performance Improvement
- Customer Engagement
- Bi-weekly payroll processing
- Leading teams
- Data entry
- Recordkeeping skills
- Payroll processing
- Project management
- Payroll auditing
- Due diligence
- Process improvements
- Coordinating projects
- Compliance
- Strength in research
- Payroll software proficiency
Certification
- White Belt
- Six Sigma
Timeline
Scheduling and Payroll Coordinator
Valley Health Care Center
07.2025 - Current
Operations Supervisor
InformData at Purcellville, VA
04.2014 - 01.2025
Front Desk Clerk
Ramada Inn at Strasburg, VA
02.2011 - 07.2011
Receptionist
Pro-Tax at Strasburg, VA
01.2011 - 02.2011
Verifications Specialist
American Background at Winchester, VA
09.2006 - 09.2007
Diploma -
Strasburg High School