Brandi Bly
Winchester,US
Summary
Knowledgeable Payroll Officer adept at overseeing payroll, documentation and reporting functions. Managed payroll activities for 300+ employees in fast-paced environment and consistently completed payroll runs without delays. High-level technical skills and attention to detail leading to optimum outcomes.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Scheduling/Payroll Coordinator
Valley Health-Winchester Medical Center
07.2025 - Current
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Reviewed time records for 300+ employees to verify accuracy of information.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Completed bi-weekly payroll for 300+ employees.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Provided backup support for fellow team members during peak periods or absences, ensuring uninterrupted payroll processing continuity.
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
Operations Supervisor
InformData at Purcellville, VA
04.2014 - 01.2025
- Led cross-functional team of 10-20 members, driving operational excellence through data-driven performance metrics and workflow automation initiatives
- Orchestrated multi-jurisdiction operations while implementing productivity tracking systems and streamlining client communication channels
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Facilitated seamless operations by managing supervisor coverage, payroll processing, and mentoring new team leaders across departments
- Spearheaded team development through structured training programs, progress monitoring, and strategic efficiency improvements
- Enhanced operational workflow by conducting regular team meetings, managing client relationships, and implementing automation solutions
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Front Desk Clerk
Ramada Inn at Strasburg, VA
02.2011 - 07.2011
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Checked guests in and out and made reservations.Streamlined guest check-in processes and managed room inventory while maintaining detailed records of reservations and special requests
- Resolved guest concerns promptly and coordinated with housekeeping to ensure rooms met quality standards before check-in
- Optimized front desk operations by implementing efficient booking procedures and maintaining accurate financial transactions
- Partnered with hotel departments to coordinate guest services and ensure seamless communication during shift transitions
Receptionist
Pro-Tax at Strasburg, VA
01.2011 - 02.2011
- Managed front desk operations, coordinated appointments, and processed client documentation while maintaining accurate filing systems and client databases.
- Delivered exceptional customer service by addressing inquiries, directing calls, and creating a welcoming environment for clients and staff members.
- Streamlined office procedures and implemented new filing system, reducing document retrieval time and improving overall efficiency.
- Facilitated smooth communication between clients and tax professionals while handling sensitive information with strict confidentiality.
- Monitored office supplies, maintained inventory records, and processed incoming mail while ensuring accurate distribution to appropriate departments.
- Spearheaded front desk operations by implementing efficient document management systems, reducing retrieval time while ensuring secure handling of sensitive client data.
Verifications Specialist
American Background at Winchester, VA
09.2006 - 09.2007
- Verified that information in the computer system was up-to-date and accurate.
- Properly directed inbound calls in phone queues to improve call flow.
- Verified employment and education history, entered all information into the computer system format correctly and with a 3% or less error rate.
- Made at least 20 calls per hour.Managed employment verification process with 3% error rate while processing high-volume background checks and maintaining database accuracy
- Streamlined call routing system and executed 20+ outbound calls hourly while maintaining quality standards and data integrity
- Analyzed and validated education credentials through comprehensive background screening, ensuring compliance with verification protocols
- Coordinated with multiple departments to resolve complex verification cases while maintaining strict confidentiality standards
- Implemented improved data entry procedures that enhanced accuracy in background verification reporting and reduced processing time
- Verified client information by analyzing existing evidence on file.
Education
Diploma -
Strasburg High School
Strasburg, VA06-2005
Skills
- Effective leadership
- Team development
- Performance metrics evaluation
- Service excellence
- Fast and accurate typing
- Effective communication
- Operational efficiency management
- Quality assurance
- Staff development
- Project oversight
- Dispute resolution
- Negotiation
- Risk Assessment
- Budgeting
- Productivity optimization
- Customer Engagement
- Payroll processing
- Recordkeeping requirements
- Documentation requirements
- Due diligence
- Payroll auditing
- Process improvements
Certification
- White Belt
- Six Sigma
Timeline
Scheduling/Payroll Coordinator
Valley Health-Winchester Medical Center
07.2025 - Current
Operations Supervisor
InformData at Purcellville, VA
04.2014 - 01.2025
Front Desk Clerk
Ramada Inn at Strasburg, VA
02.2011 - 07.2011
Receptionist
Pro-Tax at Strasburg, VA
01.2011 - 02.2011
Verifications Specialist
American Background at Winchester, VA
09.2006 - 09.2007
Diploma -
Strasburg High School