Brandi Bohn
Louisville,KY
Summary
Experienced professional with strong customer relationship management skills. Demonstrated ability in problem resolution and budget management. Ready to contribute to enhancing client satisfaction and operational efficiency.
Overview
26
26
years of professional experience
Work History
Stay at Home Parent
Home
Louisville, Kentucky
09.2004 - Current
- Coordinated educational activities to support children's learning and development.
- Managed daily schedules and routines for household activities and family needs.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Developed budgets to effectively manage household expenses and resources.
Nursing Home Liaison Assitant/Marketing Assistant
Golden Living Nursing Home-Hillcreek
Louisville, Kentucky
01.2012 - 06.2012
- Collaborated with healthcare providers to address concerns and enhance patient care quality.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Handled customer calls with professionalism and courtesy, resolving difficult inquiries to enhance client satisfaction.
- Collaborated with senior management to pinpoint and address areas for improvement in systems and strategies, contributing to better operational outcomes.
- Assisted in organizing promotional events and tradeshows, boosting brand visibility and engagement with potential clients.
- Determined consumer needs to provide products and services appealing to a larger market.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Customer Service Representative
DMI Furniture
Louisville, Kentucky
05.2000 - 09.2004
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints and concerns, enhancing customer satisfaction through effective communication.
- Engaged with company representatives and customers to identify needs, address issues, and provide accurate product information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted company representatives and customers in selecting products, providing tailored guidance on furniture options.
- Developed strong relationships with company representatives and customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Bachelor of Science - Psychology
Eastern Kentucky University
Richmond, KY12-1999
Skills
- Customer relationship management
- Activity organization
- Budget management
- Time management
- Problem resolution
- Critical thinking
- Analytical skills
- Decision making
- Interpersonal communication
Timeline
Nursing Home Liaison Assitant/Marketing Assistant
Golden Living Nursing Home-Hillcreek
01.2012 - 06.2012
Stay at Home Parent
Home
09.2004 - Current
Customer Service Representative
DMI Furniture
05.2000 - 09.2004
Bachelor of Science - Psychology
Eastern Kentucky University