Brandi Bolden
New Orleans,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent worker skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
5
5
years of professional experience
Work History
Mail Carrier
United States Post Office
Gretna, LA
09.2018 - 05.2022
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Receptionist
Marriot Hotel
New Orleans, LA
02.2018 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Care Provider
Guardian Home Health Care
Metairie, LA
11.2017 - 04.2018
- Worked overnight and Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
Preschool Assistant Teacher
Creme De La Creme Center Of Excellence
New Orleans, LA
05.2017 - 01.2018
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
Education
High School Diploma -
International High School of New Orleans
New Orleans, LA05.2017
Skills
- Social Perceptiveness
- Complex Problem-Solving
- Customer Satisfaction
- Critical Thinking
- Customer Experience
Affiliations
Attended Southeastern University for 2 years. Due to unfortunate circumstances I was not able to return.
Timeline
Mail Carrier
United States Post Office
09.2018 - 05.2022
Receptionist
Marriot Hotel
02.2018 - 08.2018
Care Provider
Guardian Home Health Care
11.2017 - 04.2018
Preschool Assistant Teacher
Creme De La Creme Center Of Excellence
05.2017 - 01.2018
High School Diploma -
International High School of New Orleans
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