To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rural Mail Carrier
United States Postal Service, USPS
08.2022 - Current
Followed safety protocols and regulations while driving, upholding professional service reputation.
Maintained records on customers with mail forwarding and change of address requests.
Organized mail ahead of delivery runs for correct routing.
Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
Resolved complaints calmly and professionally to maintain customer satisfaction.
Mental Health Counselor
Universal Health Systems
08.2019 - 03.2022
Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
Implemented and developed core counseling programs to meet each individual's specific and varying needs.
Employed methodologies such as cognitive behavioral therapy to assist patients.
Led counseling group to discuss topics such as eating disorders and relationship issues.
Mental Health Technician
University Of Alabama At Birmingham
04.2019 - 08.2019
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Developed and maintained positive relationships with clients to create safe and supportive environment.
Behavioral Health Technician
Shelby Baptist Medical Center
10.2018 - 04.2019
Built and maintained positive staff relationships to promote teamwork and better serve clients.
Completed documentation for every incident and forwarded to correct personnel for review.
Conducted client rounds to check on residents.
Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Warehouse Associate
Piggly Wiggly Alabama Distribution Company Inc.
11.2015 - 01.2017
Prepared orders for shipment by picking, packing, and labeling merchandise.
Worked safely around moving machinery.
Assembled orders and packed items for shipment, conveying orders to shipping personnel
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Residential Instructor
Glenwood Autism And Behavioral Health Center
08.2014 - 10.2015
Taught residents life skills needed to function and provided positive reinforcement to boost confidence.
Developed exemplary training programs for team members, which were informative and educational.
Provided safe and compassionate assistance to those with autism spectrum disorder .
Managed training classroom sessions both on-site and via online web-based sessions.
Education
High School Diploma -
Minor High School
Adamsville, AL
No Degree - Home Inspector
Georgia Conference of Home Inspectors
Atlanta, GA
03.2022
No Degree - Medical Assistant
Brown Mackie College - Atlanta
Birmingham, AL
05.2014
Skills
Insured Mail Procedures
Scan Parcels
Social Perceptiveness
Safety Inspections
Distribution of Goods
Operational Efficiency
Training Junior Team Members
Performance Metric
Certification
International Code Council - Georgia Conference of Ho,e Inspectors