Leomar Hache
Celebration,Florida
Summary
Certified by the correctional system of Puerto Rico and count with letter of recommendation from the previous and current job experiences. At the moment I started working in the post office in Puerto Rico after the devastating hurricane and the pandemic crisis, at that moment we were the heroine of a nation, for which for two years i worked all the vacancies and unlimited hours according to the need of the company and the country.
Overview
10
10
years of professional experience
Work History
Mail Carrier
United States Postal Service
06.2019 - Current
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Distributed mail on foot to residences and businesses, delivering to numerous customers per shift.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative Specialist
Popular Bank
05.2017 - 05.2019
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- As well, informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment, directed clients to appropriate personnel to address concerns my job was to resolve complaints or answer account-related questions.
Hospital Auxilio Mutuo
Communications Department
03.2013 - 06.2017
- Maintained accurate patient charts and medical records.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Performed data entry operations to update database with customer responses.
Education
Bachelor of Social Science - Criminal Justice Bachelor Diploma
Metropolitan University
San Juan, PR05.2017
Skills
- Communication skills
- Problem solving
- Time management
- Leadership
- Teamwork
- Workplace Skills
- Negotiation and persuasion
- Social Perceptiveness
References
USPS Manager at Bayamon Branch Puerto Rico: Sr. Jose Quinones (305) 495- 7952.
USPS Supervisor at Cupey, Puerto Rico: Sr. Ramirez (787) 638- 2511
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mail Carrier
United States Postal Service
06.2019 - Current
Customer Service Representative Specialist
Popular Bank
05.2017 - 05.2019
Hospital Auxilio Mutuo
Communications Department
03.2013 - 06.2017
Bachelor of Social Science - Criminal Justice Bachelor Diploma
Metropolitan University
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