Brandi Booker
Bartlett,TN
Summary
Dedicated Administrator with 4+ years of experience in managing daily operations, coordinating administrative tasks, and streamlining processes to ensure maximum efficiency. Proficient in office software, scheduling, problem-solving, with a strong ability to multitask and prioritize workload. Demonstrated success in managing vendor relationships and improving office systems to support business growth. Committed to providing exceptional support to management and team members, while fostering a positive work environment.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Clinical Research Associate 1 – Epidemiology & Cancer Control
St. Jude Children’s Research Hospital
Memphis, TN
04.2025 - Current
- Supported epidemiologic and clinical research studies within multidisciplinary pediatric oncology research environment to advance understanding of pediatric cancer.
- Collect, abstract, enter, review, and validate clinical and research data to support study objectives and data integrity.
- Support participant recruitment, follow-up, research visits, and study-related activities while maintaining a patient- and family-centered approach.
- Facilitated participant recruitment to ensure sufficient enrollment for research studies., follow-up, research visits, and study-related activities while maintaining a patient- and family-centered approach.
- Collaborated with investigators, clinical staff, research personnel, patients, and families to effectively coordinate study activities and promptly resolve issues.
- Maintain accurate research documentation, participant information, study records, and electronic databases in accordance with established procedures.
- Identify discrepancies and incomplete information and follow established processes to obtain clarification and maintain accurate records.
- Assisted teams with research projects by providing data management and documentation support., data management activities, documentation, and other departmental initiatives as assigned.
Clinical Operations/Patient Scheduling
St. Jude Children’s Research Hospital
Memphis, TN
11.2022 - 04.2025
- Schedules patients for procedures and services by utilizing the computerized scheduling system in an accurate, efficient manner. Maintains scheduling (clinic-specific) information and computer knowledge to ensure safe and effective scheduling including preparation required for procedures, imaging, and services. Communicates information to patients for procedures, diagnostic imaging, future appointments, outside appointments, or changes in appointments. Evaluated dynamic patient needs and revised the schedule. Utilizes knowledge of physical and emotional needs/problems of patients/families undergoing care to coordinate a patient schedule. Communicates with other team members, contributes feedback from the patient, family, and significant others in revision of the patient plan of care and assures appropriate documentation. Responds to patient/family questions, concerns, or behaviors in a receptive, supportive manner with appropriate follow-through.
- Maintained clinical knowledge across one to two areas, addressing clinic-specific needs, protocols, and workflows. Assessed and reported issues or complaints from patients, physicians, or departments to Director or designee. Prepared and distributed daily schedules for managing clinical personnel and resources, prioritizing tasks during peak hours based on patient and clinic needs. Stayed updated on computer program changes, updates, and super-user responsibilities.
- Works with other departments as a representative of the Scheduling department to accomplish joint projects. Monitors regulatory standards and promotes adherence within the department. Assists with performance improvement projects. Attends all appropriate rounds and in-services. Represents the Scheduling department in clinical rounds, care team meetings and committees.
ED Financial Counselor
Methodist LeBonheur Hospital
Germantown, TN
08.2021 - 11.2022
- Provided financial education and counseling to patients navigating healthcare costs.
- Collaborated with clinical teams to develop patient-centric financial solutions and support programs.
- Analyzed patient financial data to identify trends and improve service delivery efficiency.
- Streamlined patient intake processes to enhance operational efficiency in emergency room settings.
- Managed electronic health record systems to ensure accurate patient information and documentation.
- Implemented quality control measures to maintain compliance with healthcare regulations and standards.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
Lead Team Member
Chick-fil-a
Germantown, TN
08.2016 - 05.2019
- Took orders, handled customer inquiries, and resolved complaints professionally while greeting guests promptly.
- Received beverage orders from wait staff and delivered beverages to guests.
- Received beverages orders from wait staff and delivered beverages to guests.
- Demonstrated enthusiasm and knowledge about restaurant menu and products to enhance guest experience.
- Routinely cleaned work areas, glassware, and silverware throughout each shift.
- Immediately reported accidents, injuries, or unsafe work conditions to manager
Education
Bachelor of Business Administration -
Tennessee State University
Nashville, TN05-2021
High School Diploma -
Middle College High School
Memphis, TN05-2018
Skills
- Proficient with EPIC, CERNER, CITRIX, and MILLI databases
- Data analytics
- Conflict resolution
- Patient engagement
- Conflict management
- Clinical trial management
- Completing regulatory documents
- Clinical data management
- Clinical documentation
- Patient recruitment
- Data collection
- Project management
- Financial counseling
- Insurance planning
Certification
- HHA - Home Health Aide
Interests
Member of Alpha Kappa Alpha Sorority, Incorporated
Timeline
Clinical Research Associate 1 – Epidemiology & Cancer Control
St. Jude Children’s Research Hospital
04.2025 - Current
Clinical Operations/Patient Scheduling
St. Jude Children’s Research Hospital
11.2022 - 04.2025
ED Financial Counselor
Methodist LeBonheur Hospital
08.2021 - 11.2022
Lead Team Member
Chick-fil-a
08.2016 - 05.2019
Bachelor of Business Administration -
Tennessee State University
High School Diploma -
Middle College High School