Brandi Brown
Kwik Star
Des Moines,IA
15
years of professional experience
Achieved high levels of customer satisfaction through proactive needs assessment and solution delivery. ,Consistently surpassed service objectives, contributing to overall business growth. ,Collaborated with colleagues to foster a responsive and customer-focused environment.
Work History
Assistant Store Lead
1 Year 4 Months- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Managed inventory levels, conducting regular audits to minimize discrepancies and losses.
- Implemented promotional strategies to increase sales and improve customer engagement.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
- Analyzed sales data to identify trends, informing stock replenishment decisions and merchandising strategies.
- Coordinated schedules for staff, optimizing labor resources during peak hours for operational efficiency.
- Developed training materials and conducted sessions on best practices in store management and safety protocols.
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Improved communication between departments by establishing weekly meetings focused on collaboration and problemsolving.
- Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
- Established strong relationships with vendors, negotiating favorable terms for merchandise purchases and delivery schedules.
- Developed employee incentive programs to boost morale and drive higher levels of performance among team members.
- Answered questions about store policies and addressed customer concerns.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Conducted inventory analysis to determine optimal stock levels.
- Answered product questions and assisted customers in selection and checkout.
Auto Care Center Manager (Coach)
1 Year 3 Months- Oversaw daily operations of auto service department, ensuring efficient workflow and timely completion of repairs
- Managed a team of 19 technicians, providing guidance, training, and performance evaluations
- Implemented new scheduling system to optimize technician productivity and reduce customer wait times
- Collaborated with sales team to identify opportunities for upselling additional services or products to customers
- Monitored inventory levels and implemented inventory control measures to minimize waste and maximize profitability
- Performed quality inspections on completed repairs to ensure adherence to industry standards and customer expectations
- Served as point of contact for escalated customer complaints or concerns, resolving issues promptly and effectively
- Achieved monthly revenue targets through effective management of labor costs, pricing strategies, and upselling efforts
- Cultivated a positive and collaborative work environment, fostering teamwork and employee engagement
- Developed and implemented standardized procedures for vehicle inspections, ensuring compliance with safety regulations
- Implemented performance metrics tracking system to monitor technician productivity and identify areas for improvement
Team Lead
8 Months- Supervised a team of 16 food service staff members, ensuring efficient and smooth operations
- Developed and implemented training programs for new hires, resulting in improved onboarding process
- Managed inventory levels to optimize stock availability while minimizing waste
- Collaborated with the kitchen staff to create daily specials and seasonal menu items, increasing customer satisfaction
- Maintained cleanliness and sanitation standards in accordance with health regulations, resulting in consistently high inspection scores
- Implemented a customer feedback system to gather insights and address any concerns promptly, leading to an increase in positive reviews
Store Manager
6 Months- Increased sales by 43%
- Managed apparel department
- Promoted to bakery/deli department
- Currently in M3 training to promote to a coach position
- Help is all departments throughout the store
- Work closely with coach and store manager to complete projects
Store Manager
1 Year 10 Months- Tracked food production levels, meal counts and supply costs
- Oversaw the training of more than 17 team members
- Reviewed and approved employee schedules and time sheets
- Motivated and disciplined employees according to established requirements
- Resolved guest complaints quickly and efficiently
- Offered enthusiastic and personable service to all customers
- Received frequent customer compliments for going above and beyond normal duties
- Established and maintained a positive work environment
- 2+ years leadership
Quick Lane Manager
1 Year 11 Months- Greeting customers in a timely manner
- Collect customer information and vehicle information
- Write work orders and dispatch to technicians
- Manage 4 advisors and 12 technicians
Manager
2 Years 7 Months- Tracked food production levels, meal counts and supply costs
- Oversaw the training of more than 4 team members
- Reviewed and approved employee schedules and time sheets
- Motivated and disciplined employees according to established requirements
- Resolved guest complaints quickly and efficiently
- Offered enthusiastic and personable service to all customers
- Received frequent customer compliments for going above and beyond normal duties
- Established and maintained a positive work environment
- 2 years leadership experience
Full Time Assistant Manager
7 Months- Greeted customers in a timely fashion while quickly determining their needs
- Mentored new sales associates to contribute to the store's positive culture
- Responded to customer concerns with friendly and knowledgeable service
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Sales Clerk Memphis Auto Auction - Memphis, TN
- Kept front check out area clean and organized
- Answered customer questions about products and services
- Processed payments and returns with accuracy and efficiency
Education
CNA Certification - Nursing
Skills
Quick learner
Multitasking
Management
Attention to detail
ServSafe Certification
Customer service
Assistant Manager Experience
Food Preparation
Food Production
Food Safety
Food Service
Retail Sales
Basic Math
English
Kitchen Experience
POS
Microsoft Word
Computer Skills
Store management
Retail management
Profit & loss
Merchandising
Planograms
Food handling
Stocking
Meal preparation
Communication skills
Computer literacy
Cash handling
Leadership
Organizational skills
Inventory Control
Shift Management
Time Management
Supervising Experience
Timeline
Assistant Store Lead
Kwik Star
03.2025 - CurrentRead More
Auto Care Center Manager (Coach)
Walmart
12.2023 - 03.2025Read More
Team Lead
Walmart
04.2023 - 12.2023Read More
Store Manager
Walmart
10.2022 - 04.2023Read More
Store Manager
Casey’s
11.2020 - 09.2022Read More
Quick Lane Manager
Dewey Ford
12.2018 - 11.2020Read More
Manager
Food Service
03.2016 - 10.2018Read More
Full Time Assistant Manager
Kwik Shop
09.2011 - 04.2012Read More
South Western Community College
CNA Certification from Nursing
Read More