Dominica Worth
Graham,NC
Summary
With over seven years of customer service experience. I have become proficient in working and helping others. Retail professional with comprehensive experience in store operations and leadership support. Adept at streamlining processes and driving team performance to achieve store goals. Known for strong interpersonal skills and adaptability in dynamic retail environments.
Overview
9
9
years of professional experience
Work History
Assistant Store Lead
Kate Spade Outlet
07.2023 - Current
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of personal and store-wide goals.
- Trained retail staff on product knowledge, boosting employee confidence in selling strategies and recommendations.
- Increased locations revenue through upselling additional product in conduction with maintaining client's store profiles.
- Duties as operational manger in this location I oversee inventory, safety, and supply chain. My commitments achieve accuracy in inventory count, OSHA and workplace guidelines, and supplies replenished.
Store Manager
Guess Factory Outlet
07.2018 - 07.2023
- Over my course here I started as a sales associate, three months in began the management training program offered by the company. As a result of my completion with the program, less than five months later I became an assistant supporting manager.
- Worked as supporting management for a year, transitioned in Co-Manager. Three quarters became the locations Store Manager.
- Completed routine store inventories and oversee the maintain for a clean and organized store appearance to enhance the overall shopping experience for customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Team Lead/ Barista
Blend Juice Bar
08.2017 - 05.2018
- Company Overview: small black woman owned juice bar providing health conscious juice, smoothies/ bowls, and little snacks.
- Shortly after my start as a cashier, I became a barista and then a team lead.
- My responsibilities as a team lead I would run the shop by myself taking and preparing all orders.
- Trained new team members by relaying information on company procedures and safety requirements.
- Increased repeat business by establishing rapport with customers, remembering regulars'' favorite orders, and providing personalized service.
Sales Associate
Express Factory Outlet
02.2016 - 05.2017
- Organized sales floor to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Capture customer data for rewards and outreach program company provides guest.
- Built relationships with customers to encourage repeat business and achieve person goals.
Education
Certificate - Cosmetology
Alamance Community College
Haw River, NC05.2016
Skills
- Customer service
- Training
- Mentoring
- Efficiency
- Adaptability
Timeline
Assistant Store Lead
Kate Spade Outlet
07.2023 - Current
Store Manager
Guess Factory Outlet
07.2018 - 07.2023
Team Lead/ Barista
Blend Juice Bar
08.2017 - 05.2018
Sales Associate
Express Factory Outlet
02.2016 - 05.2017
Certificate - Cosmetology
Alamance Community College
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