Brandi Buoye
12660 14th St Yucaipa,CA
Summary
Results-driven professional with over a decade of experience in operations management and team leadership. Skilled in problem resolution, customer relations, and performance improvement, driving measurable business outcomes and enhancing team effectiveness.
Overview
20
20
years of professional experience
Work History
General Manager
American Road Trip Inc.
08.2014 - 10.2025
- Oversaw daily operations, ensuring optimal efficiency and exceptional customer service across multiple locations.
- Developed strategic business plans to drive revenue growth and improve market positioning.
- Implemented performance metrics to assess operational effectiveness and enhance team productivity.
- Managed budgets, forecasting financial performance, and identifying cost-saving opportunities within operations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Oversaw payroll processing for staff of 45+ employees.
- Monitored labor percentages to maintain profitability.
- Handled accounts payable, bill pay, and vendor contract negations.
- Staff scheduling to optimize labor costs and operational flow.
- Recruited, hired,trained, and supervised both FOH & BOH teams.
- Maintained strong vendor relations to ensure product quality and cost control.
- Ensured all compliances were meet in regards to health department, ABC license laws, and company polices.
- Managed weekly inventory counts and maintained accurate food, beverage, and supply pars.
Manager
Victors Bar & Grill
08.2014 - 09.2016
- Analyzed customer feedback to improve menu offerings and service quality.
- Cultivated relationships with suppliers to secure favorable terms and reliable deliveries.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained and upheld fine dinning service standards.
- Educated staff on fine dinning etiquette.
- Managed reservation phone lines while coordinating communication between staff and guests.
Server Trainer
Elephnat Bar
01.2011 - 07.2014
- Trained new servers on menu items, service standards, and operational procedures.
- Conducted performance evaluations to identify areas for improvement among server team.
- Mentored junior staff, fostering a collaborative and supportive work environment.
- Implemented best practices for customer service, improving overall guest satisfaction scores.
- Facilitated ongoing training sessions focused on skill refinement and industry trends.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Trained and mentored 30+ new personnel hired to fulfill various roles.
Manager on Duty
Applebee's Grill + Bar
08.2008 - 02.2012
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
Manager
Arby's Roast Beef
04.2006 - 07.2009
- Enhanced operational processes, resulting in improved service speed and customer satisfaction scores.
- Managed conflict resolution among team members to foster a positive work environment.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
Education
Associate of Science - Licensed Vocational Nurse
Summit Career College
965 S Mt Vernon Ave Colton Ca 9232406.2012
Associate of Science - Business
Crafton Hills College
Yucaipa, CA06.2010
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Staff management
- Vendor relationships
- Troubleshooting expertise
- Advertising and marketing
Timeline
General Manager
American Road Trip Inc.
08.2014 - 10.2025
Manager
Victors Bar & Grill
08.2014 - 09.2016
Server Trainer
Elephnat Bar
01.2011 - 07.2014
Manager on Duty
Applebee's Grill + Bar
08.2008 - 02.2012
Manager
Arby's Roast Beef
04.2006 - 07.2009
Associate of Science - Licensed Vocational Nurse
Summit Career College
Associate of Science - Business
Crafton Hills College