Brandi Burkett
Gainesville
Summary
I have over 20 years providing administrative, billing and accounting for patient and customer support. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Personable and professional under pressure. I am focused and adept at streamlining accounting department procedures, who thrives in high pressure, team atmospheres. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Operations Support Analyst
Reddy Ice
10.2018 - Current
- Conducts basic operational duties including inventory counts and investigation of count variances, custody of cash handling and cash deposits.
- Supports the operations team in administering certain procurement related functions, including preparing work orders and purchase orders. Confirms the quality and quantity of items received. I provide expense management supports as needed.
- Manage supplies and provides general office supports, including managing incoming calls and assisting visitors as needed.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Interacted with customers by phone, email or in-person to provide information.
- Monitored usage of supplies and contacted vendors to place new orders for replenishment.
- Invoice distributors and customers.
- Makes and assumes other duties and responsibilities assigned by management.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Conducted rigorous testing of financial models, ensuring their reliability and relevance in real-world applications.
- Oversaw regional P&L analysis and budget planning to effectively manage financial resources for optimal results.
- Participated in monthly, quarterly and annual closing and audit processes, preparation of monthly P&L reporting packages and leading budget vs. actual reviews with department heads
Insurance Accounting Clerk
The Norton Agency
09.2017 - 10.2018
- Updated the general ledger with the latest transaction details.
- Processed all incoming and outgoing invoices and payments.
- Reviewed GL entries and assessed accuracy.
- Reconciled all types of bank accounts with updated information.
- Posted Journal entries
- Reconciled all company accounts, including credit cards, employee expenses and commissions.
- Investigated and resolved internal accounting variances.
- Monitored the status of accounts receivable and payable to facilitate efficient processing.
- Reviewed financial statements and supporting documentation.
- Daily banking activities
- Calculated adjustments, premiums, and refunds.
- Processed payments and applied to customer balances.
- Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
- Set up and updated customer accounts with interactions, payments and personal information.
- Collected and arranged information and entered details into computer database.
- Efficiently handled cash flow reporting, posted cash receipts and analyzed chargebacks.
- Closely managed monthly reconciliation schedules of all assigned accounts.
- Input high volume of monthly invoices with consistent accuracy.
- Completed biweekly payroll for company personnel.
Project Account Manager
Prime Retail Services, Inc.
05.2016 - 08.2017
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Composed effective accounting reports summarizing accounts payable data.
- Posted receipts to appropriate general ledger accounts.
- Researched and resolved accounts payable discrepancies.
- Balanced monthly general ledger accounts to accurately record cost and month end accruals.
- Coded and entered at least numerous invoices each day into the in-house accounting software.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Reviewed and entered invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Managed project revenue, operations, accounting close and reporting .
- Developed and monitored account management processes, such as management inspections, reward and recognition and quality improvement.
CSR
AT&T
11.2015 - 05.2016
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Referred unresolved customer grievances to designated departments for further investigation.
- Managed high call volume with tact and professionalism.
Patient Services Rep
Medassist
11.2014 - 10.2015
- I screened Patients bedside or in the ER at Pikeville Medical Center for Medical Coverage
- I reviewed the hospital census daily to identify self-pay patients to see if the screenings qualified them for Medicaid or other financial assistance.
- Obtained my CAC certificate
- Recorded all patient information on the designated in house screening sheet
- Maintained confidential account information with HIPPA regulations and participated in the corporate compliance program
- Update patient financial information to guarantee accuracy
Billing Clerk
Friendship Home Medical
08.2005 - 11.2014
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Verified patients’ eligibility and claims status with insurance agencies.
- Diligently filed and followed up on third party claims. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Submitted electronic/paper claims documentation for timely filing.
- Posted and adjusted payments from insurance companies.
- Identified and resolved patient billing and payment issues.
- Confidently and adeptly handled claim denials and/or appeals.
- Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Prepared billing correspondence and maintained database to organize billing information.
Education
High School Diploma - undefined
Clintwood High School
Clintwood, Va2001
Skills
- Records maintenance professional
- HCPCS Coding Guidelines
- Familiar with commercial and private insurance carriers
- Patient chart auditing ability
- Insurance and collections procedures
- Understands insurance benefits
- Excellent problem solver
- Resourceful and reliable worker
- Close attention to detail
- Adept multi-tasker
- Office support (phones, faxing, filing)
- Excellent verbal communication
- ICD-9 and ICD-10 (International Classification of Disease Systems)
- Accounts payable specialist
- Accounts receivable specialist
- Account reconciliation
- Strong in MS Word, Outlook and Excel
- Knowledge of software's including Sage, AMS 360 and Brightree, AX, Icebox and CRM Sugar
- Staff Development
Timeline
Operations Support Analyst
Reddy Ice
10.2018 - Current
Insurance Accounting Clerk
The Norton Agency
09.2017 - 10.2018
Project Account Manager
Prime Retail Services, Inc.
05.2016 - 08.2017
CSR
AT&T
11.2015 - 05.2016
Patient Services Rep
Medassist
11.2014 - 10.2015
Billing Clerk
Friendship Home Medical
08.2005 - 11.2014
High School Diploma - undefined
Clintwood High School
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