Enthusiastic, friendly administrative professional with commitment to excellence and more than 20 years of broad-based support experience. Effective collaborator, familiar with executive office operations in fast paced environments, bringing excellent communication skills and technical abilities. Talented in building relationships, managing records and optimizing procedures for maximum efficiency.
Overview
14
14
years of professional experience
Work History
Management Assistant II
Saint Paul Public Schools, Office of Communications
Saint Paul, MN
05.2012 - 11.2021
Worked remotely during last year of employment
Delivered top-notch administrative support to Director of department, team of office and staff, promoting excellence in office operations
Managed multi-line phone system for second largest school district in the state, transferred callers to appropriate department or staff member. Email correspondence and handled incoming and outgoing mail
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Prepared written communication, proofreading/editing
Managed department budget of $1.5 million pertaining to purchases, contracts, requisitions, timely payment of vendors, tracking and organization of all expenses
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Decreased spending by 20-30 percent by negotiating annual vs monthly payments for ongoing services
Scheduled meetings for Director and team, produced meeting minutes
Created and disseminated daily newsletter
Developed reporting system for reporting issues for district Ombudsperson. Diffused tense situations and conflicts for families, community and staff by employing listening skills and knowledge of district operations and processes
Collaborated with department of Human Resources to interview and acquire new hires for our team
Developed and oversaw new employee onboarding process for new team members
Coordinated travel arrangements for leadership and team
Performed district calendar updates and website photo gallery
Assisted in on-site and off-site district events
Created and updated physical records and digital files to maintain current, accurate and compliant documentation
Assisted coworkers and staff members with special tasks daily
Managed filing system, entered data and completed other clerical tasks.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
Executive Assistant
Brooks Family Business Consulting
Minneapolis, MN
12.2008 - 11.2011
Responded to emails and other correspondence to facilitate communication and enhance business processes
Prepared documents, expense reports, with emphasis on PowerPoint presentations for executive using software proficiencies
Scheduled meetings and travel arrangements
Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders
Researched political issues and business case studies
Performed special projects including search engine optimization to increase website traffic, and transitioning from Outlook to Google platform
Executive Assistant
University of Minnesota
Minneapolis, MN
06.2007 - 07.2008
Administrative resource to Department Head and faculty leadership
Implemented systems to accomplish efficient operations, eliminate redundancy and improve performance in unit for office of Department Head
Effectively communicated with faculty, staff, departments (Human Resources, Finance, Research, Education), Fairview Hospital and other external parties to facilitate completion of tasks between groups
Managed internal and external meeting calendar, including complex meetings requiring senior leadership as well as faculty and external parties
Screened email of Department to prioritize requests for meetings; compiled agendas and took minutes for major meetings
Coordinated annual faculty reviews with Division Directors and Department Head
Compiled materials for grants; arranged travel and managed schedules for visiting recruits
Developed relationships with hospitality providers used in recruitment process
Coordinate communication and work activities of 16 divisions in Pediatrics in conjunction with divisional offices
Prioritized and responded to requests for information; sorted and prioritized mail and email
Tracked and reconciled Departmental charges; managed purchasing card
Edited and distributed electronic and other information from Division Heads and Fairview Hospital
Fielded calls for entire Department of Pediatrics
Maintained filing system of faculty personnel files, Department Head’s grant files, general office files, and other confidential files
Updated and managed database, distribution and contact lists
Education
Bachelor of Science - Psychology
Saint Mary’s University
Minneapolis, MN
08.2017
Some College (No Degree) - Psychology, Youth Studies
University of Minnesota - Twin Cities
Minneapolis, MN
TEFL/TESOL Certification - 120 Hours - Teaching English As A Foreign Language
TEFL International
Costa Rica
04.2007
Skills
MS 365; MS Office (Excel, Outlook, PowerPoint, Word), PeopleSoft, eRFP contract management, Google platform