Brandi Chapman
Tampa,FL
Summary
Results-driven business professional with a diverse skill set focused on resolving challenges through effective systems and process enhancements. Demonstrated ability to manage multiple projects while maintaining high levels of customer satisfaction in fast-paced settings. Proficient in advanced computer applications, including MS Office and various scanning technologies. Aiming to utilize expertise to elevate customer service standards.
Overview
10
10
years of professional experience
Work History
Imaging Specialist
Iron Mountain Records Management
Tampa, FL
10.2023 - Current
- Improved image quality by utilizing advanced imaging techniques and software tools.
- Ensured compliance with company policies and procedures related to document handling and data security.
- Optimized scanning processes for various document types, reducing errors and improving overall accuracy.
- Prioritized workload effectively in order to meet deadlines while maintaining attention to detail.
- Performed quality control assessments on processed images, identifying areas for improvement or correction as needed.
Document Specialist 2
Vastec
Tampa, FL
09.2015 - Current
- Implemented basic computer skills in Excel to ensure proper naming conventions for file organization.
- Delivered comprehensive oversize scanning services, effectively managing the processing of maps, drawings, blueprints, and oversized photographs.
- Executed regular scanning operations while overseeing equipment upkeep and conducting thorough quality checks on files prior to customer delivery.
- Achieved seamless execution of preparation, scanning, indexing, and quality control processes. Produced detailed reports and analyzed metrics to enhance scanning equipment performance. Delivered files and prepared CDs, resulting in improved customer satisfaction.
- Collaborated on SSA project to transform digital records into accessible formats, facilitating easier navigation for users with disabilities.
Education
Diploma - undefined
King High School
Tampa, FL01.2004
Skills
- Service support proficiency
- Windows environment knowledge Online research capabilities Microsoft Office tools: Word, PowerPoint, Excel, Outlook
- Fujitsu production scanner proficiency
- Expertise in large format imaging Analysis of technical drawings Document scanning solutions
- Proficient in NextScan Flex Scan 600
- Strong collaboration abilities
- Effective prioritization
- Data entry skills
- Structured task management
- PDF editing skills
Professional Strengths
- Administrative Support
- Multi-Project Management
- Operational streamlining
- Flexible and adaptable to changes
- Quick learner
- Continuous Improvement
- Team player
- Professional & energetic
- Data Entry
- Ability to work in a fast-paced environment
- Problem Resolution
- Highly self-motivated, energetic, with a drive for customer satisfaction
Timeline
Imaging Specialist
Iron Mountain Records Management
10.2023 - Current
Document Specialist 2
Vastec
09.2015 - Current
Diploma - undefined
King High School