Brittica McFarland
Fort Hood,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Imaging Specialist
Faneuil
05.2022 - 06.2022
- Tx tag image review
- Performed entering tag numbers and states into Tx department of transportation database for Faneuil company
- Time here was short.
- Company lost the TxDot campaign. 875 people fired.
- Remote job
Humana Customer Service Representative
Teleperformance
06.2015 - 12.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Implemented and developed customer service training processes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Cashier/Customer Service
Dollar General
06.2019 - 05.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Answered product questions using knowledge of sales and store promotions.
Capital One Representative
GC Services Call Center
02.2010 - 07.2017
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Gathered, organized and input information into digital database.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Education
High school diploma -
Peabody Magnet High School
05.2006
Skills
- Customer Service
- Proficiency in SAP
- Data logging
- Recordkeeping skills
- Invoicing support
- Mail merging
- Google Workspace
- Excellent Communication
- Attention to Detail
- Electronic Filing System
- Complex Problem-Solving
Timeline
Imaging Specialist
Faneuil
05.2022 - 06.2022
Cashier/Customer Service
Dollar General
06.2019 - 05.2020
Humana Customer Service Representative
Teleperformance
06.2015 - 12.2021
Capital One Representative
GC Services Call Center
02.2010 - 07.2017
High school diploma -
Peabody Magnet High School
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