Lenora Seay
Martinsville,VA
Summary
Dynamic supervisor with a proven track record at Faneuil, excelling in staff management and strategic planning. Enhanced team productivity through effective training and mentoring, while resolving conflicts to foster a positive work environment. Committed to customer service excellence, achieving increased loyalty through empathetic problem-solving and attention to detail.
Overview
18
18
years of professional experience
Work History
Supervisor/CSR Supervisor
Faneuil
02.2012 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Customer Service Representative
GSI Commerce
11.2007 - 06.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Business Administration
National College
Martinsville, VA02-2010
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Strategic planning
- Complex Problem-solving
- Analytical thinking
Languages
English
Native or Bilingual
Timeline
Supervisor/CSR Supervisor
Faneuil
02.2012 - Current
Customer Service Representative
GSI Commerce
11.2007 - 06.2009
Associate of Science - Business Administration
National College
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