Caroline Gott
Wichita,KS
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Call Center Representative
Faneuil
Wichita, KS
04.2020 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Documented call details accurately in the company's CRM system.
- Ensured compliance with company policies during all customer interactions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed high-volume incoming calls to ensure customer satisfaction.
Customer Support Representative
RadioShack
Wichita, KS
09.2015 - 03.2020
Education
East High School
Wichita, KSSkills
- Customer relationship management
- Call documentation
- Problem solving
- Compliance awareness
Timeline
Call Center Representative
Faneuil
04.2020 - Current
Customer Support Representative
RadioShack
09.2015 - 03.2020
East High School