Brandi Clark
Piedmont,SC
Summary
Organized Patient Service Coordinator with 15 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
28
28
years of professional experience
Work History
Patient Services Coordinator
Prisma Health Family Medicine Powdersville
09.2022 - Current
- Payroll- timecard updating
- Maintain and update providers' schedules regarding time off, rescheduling patients, etc.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Contacted insurance company to verify patient coverage before visit.
- Oversaw monthly inventory orders to guarantee properly stocked office.
- Monthly provider in-basket calendar
- Address patient complaints, questions, insurance discrepancies, etc.
Patient Services Coordinator
Prisma Health Riverside Family Medicine-Eastside
02.2017 - 09.2022
- Medical records transactions
- Coordinated employees' schedules and time off
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
Stay at Home Mom-part-time Family Business
Home
06.2005 - 02.2017
Medical Records Department
Greenville Colon & Rectal, Associates
06.2001 - 06.2005
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Medical Records Department
Miller Ortopaedics
02.1999 - 01.2001
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
Medical Records Department
Greenville Colon & Rectal, Associates
08.1995 - 08.1998
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Education
Associate of Science - Health Science
Greenville Technical College
Greenville, SC12.1998
Skills
- Billing Issue Resolution and Support
- Operational Requirements
- Registration Requirements
- Verifying Eligibility
- Investigate Complaints
- Clerical and Filing Support
- Office Supplies and Inventory
- Positive Patient Experiences
- Educate Patients
Timeline
Patient Services Coordinator
Prisma Health Family Medicine Powdersville
09.2022 - Current
Patient Services Coordinator
Prisma Health Riverside Family Medicine-Eastside
02.2017 - 09.2022
Stay at Home Mom-part-time Family Business
Home
06.2005 - 02.2017
Medical Records Department
Greenville Colon & Rectal, Associates
06.2001 - 06.2005
Medical Records Department
Miller Ortopaedics
02.1999 - 01.2001
Medical Records Department
Greenville Colon & Rectal, Associates
08.1995 - 08.1998
Associate of Science - Health Science
Greenville Technical College
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