Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jackelin Montserrat Claudio-Escobedo

Mesquite ,Texas

Summary

Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.

Overview

4
4
years of professional experience

Work History

Patient Services Coordinator

UnitedHealth Group, UHG
06.2022 - Current
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Verified patient's insurance eligibility and benefits coverage.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Contacted insurance company to verify patient coverage before visit.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Answered over 25 telephone calls per hour to handle rescheduled, missed and reassigned visit requests.
  • Inputted accurate patient insurance, billing and payment information in ECW.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Oversaw monthly inventory orders to guarantee properly stocked office.
  • Sent medical and surgical questionnaire forms to patients to obtain missing information.

Sales Associate

Zara Clothing
10.2019 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Wrapped, boxed and weighed bakery department products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Server

On The Border Restaurant
03.2019 - 11.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

High School Diploma -

Skyline High School
Dallas, TX
06.2016

Skills

  • Greeting Visitors
  • Patient Health Information Access
  • Organize Community Support
  • Billing Issue Resolution and Support
  • Medical Insurance
  • Insurance Verification
  • Chart Pulling
  • Clinical Messaging
  • Insurance Information Collection
  • Patient Intakes
  • Spanish Fluency
  • Satisfaction Assessment and Tracking
  • Information Assistance
  • Bilingual in Spanish and English
  • Positive Patient Experiences
  • Office Supplies and Inventory
  • Patient Care and Confidentiality
  • [CRM Software Expert

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Patient Services Coordinator

UnitedHealth Group, UHG
06.2022 - Current

Sales Associate

Zara Clothing
10.2019 - 06.2022

Server

On The Border Restaurant
03.2019 - 11.2019

High School Diploma -

Skyline High School

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Jackelin Montserrat Claudio-Escobedo