Brandi Dallner
McDonald’s
Mantua,OH
1
year of professional experience
- Dynamic manager with a proven track record at McDonald’s, enhancing customer satisfaction scores through strategic training and process improvements. Skilled in team leadership and operations management, I foster employee engagement and drive results, implementing effective feedback mechanisms and recognition programs that boost morale and reduce turnover.
Work History
Manager
10 Months- Oversaw daily operations to ensure adherence to quality and safety standards.
- Trained and mentored team members on customer service best practices.
- Implemented process improvements, enhancing efficiency in order fulfillment.
- Managed inventory levels, coordinating with suppliers for timely restocking.
- Developed staff schedules to optimize labor costs and maintain service levels.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Documentation and reporting
Goal setting
Relationship building
Strategic planning
Operations management
Timeline
Manager
McDonald’s
08.2025 - CurrentRead More
Bowling Green High School
High School Diploma
Read More