Brandi Davis
College Station
Summary
Results-driven Project Coordinator with a strong background in customer service and relationship building. Skilled in time management and documentation processes, ensuring project compliance and timely resolution of billing inquiries.
Overview
14
14
years of professional experience
Work History
Project Coordinator
Keystone Millwork
Bryan, TX
01.2020 - Current
- Managed documentation and reporting processes for ongoing projects to maintain clarity and accountability.
- Maintained compliance for projects, including insurance and safety.
- Processed and verified billing statements for accuracy and compliance with company policies.
- Managed customer inquiries regarding billing discrepancies and resolved issues promptly.
- Utilized billing software to maintain accurate records of transactions and payments.
- Verified accuracy of billing data and corrected discrepancies.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Monitored outstanding invoices and performed collections duties.
- Processed customer invoices, credit memos and payments within established timelines.
Bookkeeper
American Campus Communities
College Station, TX
03.2017 - 11.2018
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Posted daily receipts and payments in accordance with corporate protocols.
- Managed collections process for delinquent accounts, ensuring compliance with regulations and company policies.
- Negotiated payment plans with customers to facilitate timely debt recovery and strengthen client relationships.
Customer Service Representative
Plygem Windows
Bryan, TX
02.2012 - 11.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality service standards.
- Collaborated with sales team to enhance customer satisfaction initiatives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
A&M Consolidated High School
College Station, TXSkills
- Time management
- Detail-oriented
- Documentation management
- Flexible and adaptable
- Attention to detail
- Customer service
- Relationship building
- Event planning and execution
Timeline
Project Coordinator
Keystone Millwork
01.2020 - Current
Bookkeeper
American Campus Communities
03.2017 - 11.2018
Customer Service Representative
Plygem Windows
02.2012 - 11.2018
High School Diploma -
A&M Consolidated High School