Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brandi DeAlba

Enfield,CT

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Realtionship Banker

M&T Bank
Somers, CT
10.2022 - Current
  • Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
  • Built long-term relationships with customers by providing personalized service and support.
  • Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
  • Developed promotional strategies to attract new customers to the bank's products and services.
  • Educated clients about various banking products available at the institution.
  • Attended meetings with other bankers to discuss best practices related to relationship building.
  • Advised customers on bank products, services and financial planning options.

Universal Banker

M&T Bank
Somers, CT
08.2022 - 10.2022
  • Provided customer service to clients by answering questions, resolving complaints and processing transactions.
  • Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
  • Assisted customers with online banking setup and troubleshooting issues.
  • Processed deposits, withdrawals, loan payments and other financial transactions.

Banker III

People's United Bank
Somers, CT
04.2020 - 08.2022
  • Provided customer service to bank clients, answering inquiries and resolving complaints.
  • Analyzed customer's financial information to determine the best banking products for them.
  • Monitored changes in regulations affecting banks and updated policies accordingly.
  • Organized promotional campaigns to attract new customers and increase sales revenue.

Sales and Service Specialist

United Bank
Enfield, CT
10.2014 - 04.2020
  • Provided customer service and sales support in a retail environment.
  • Resolved customer inquiries and complaints regarding products, services, and payment issues.
  • Greeted customers upon entering the store and provided assistance as needed.
  • Participated in team meetings regarding strategies for increasing sales revenue.

Bank Teller

Rockville Bank
Suffield, CT
10.2012 - 10.2014
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Performed cash handling duties including counting currency, coins and checks.
  • Balanced teller drawers regularly throughout the day according to established procedures.

Education

High School Diploma -

Enrico Fermi High School
Enfield, CT
06-2012

Skills

  • Money Handling
  • Sales
  • MNLS
  • CT Notary
  • Sales Force
  • Operational Efficiency
  • Customer Service
  • Teamwork
  • Microsoft Office
  • Organzing
  • Consumer Lending
  • Cross selling
  • Banking

References

References available upon request.

Timeline

Realtionship Banker

M&T Bank
10.2022 - Current

Universal Banker

M&T Bank
08.2022 - 10.2022

Banker III

People's United Bank
04.2020 - 08.2022

Sales and Service Specialist

United Bank
10.2014 - 04.2020

Bank Teller

Rockville Bank
10.2012 - 10.2014

High School Diploma -

Enrico Fermi High School

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Brandi DeAlba