Brandi Depew
Grayslake,IL
Summary
Dedicated customer service representative with proven skills in complaint resolution, payment processing, and customer relationship management. Committed to enhancing operational efficiency and ensuring customer satisfaction.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Highway 41 Self-Storage
Park City , IL
08.2025 - Current
- Assisted customers with storage unit selection and rental agreements.
- Handled customer inquiries and provided information about services offered.
- Maintained cleanliness and organization of the facility and storage units.
- Processed payments and managed billing for customer accounts.
- Collaborated with team members to improve operational efficiency and workflows.
Customer Service Representative
JR Tree Service
Grayslake, Illinois
02.2006 - Current
- Communicated with clients to understand their tree care needs effectively.
- Worked closely with homeowners and property managers to understand their specific needs regarding tree care services.
- Responded promptly to emergency calls concerning fallen trees or limbs after storms or high winds.
- Guaranteed customer satisfaction through quality service delivery.
- Provided expert advice on the best methods of trimming branches.
- Maintained detailed records of all services performed in customer files.
Education
High School Diploma -
Cascade Senior High School
Clayton, IN05-2006
Associate of Applied Science - Register Nurse
Med Tech College of Indianapolis
Indianapolis, INSkills
- Storage management
- Customer account management
- Payment processing
- Service coordination
- Complaint resolution
- Customer relationship management
Timeline
Customer Service Representative
Highway 41 Self-Storage
08.2025 - Current
Customer Service Representative
JR Tree Service
02.2006 - Current
High School Diploma -
Cascade Senior High School
Associate of Applied Science - Register Nurse
Med Tech College of Indianapolis