Carson Dunning
Denton,TX
Summary
Results-oriented and motivated sales professional with a strong desire to launch a successful career as an Entry-Level Insurance Agent. Possessing exceptional communication skills and a natural flair for building rapport, I am eager to leverage my enthusiastic approach to cultivate and expand client relationships. With a solid understanding of sales strategies and a passion for exceeding targets, I am confident in my ability to drive revenue growth and contribute to the success of your sales team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Albertsons
Denton, Texas
04.2021 - 08.2022
- Champions corporate and division customer service programs to meet or exceed division customer service goals
- Assists Service Operations Manager in managing and coordinating duties of Cashiers, Courtesy Clerks
- Answers and responds to incoming calls appropriately
- Balancing of money orders, money transfers, gift cards, lottery, and maintains control logs
- Serves as overflow cashier when needed
- Assists in front end employee training in conjunction with the Service Operations Manager and Administrative Coordinator
- Receives and appropriately resolves customer complaints and reports to the Service Operations Manager and Store Director, as appropriate
Entry Level Customer Service/Sales Associate
South Mountain Healthcare & Rehabilitation Center
Dallas, Texas
08.2022 - 12.2022
- Handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller
- Listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Making sales or recommendations for products or services that may better suit client needs
WAREHOUSE ASSOCIATE
Reyes Holdings
Denton, Texas
12.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Checked packages and merchandise for damage and notified vendors
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Worked safely around moving machinery.
Education
DIPLOMA -
Baker High School
Skills
- Customer consulting
- Multi-line telephone operations
- Conflict resolution
- Account updating
- Product sales
- Team development
- Call center procedures
- Client communication
- Customer service
- Product knowledge
- Employee training
- Team coaching
- Storage management
- Safety monitoring
- Logistics planning
- Storage system management
Certification
- General Lines in Property and Casualty
- Adjusters License in Property and Casualty
Timeline
WAREHOUSE ASSOCIATE
Reyes Holdings
12.2022 - Current
Entry Level Customer Service/Sales Associate
South Mountain Healthcare & Rehabilitation Center
08.2022 - 12.2022
Customer Service Representative
Albertsons
04.2021 - 08.2022
DIPLOMA -
Baker High School
- General Lines in Property and Casualty
- Adjusters License in Property and Casualty
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