Brandi Derrick
Pearl,MS
Summary
Results-driven manager with over 20 years of experience with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
22
22
years of professional experience
Work History
Sales Associate
Miskellys Furniture and Mattresses
08.2025 - Current
- Cultivated strong customer relationships through attentive service and product knowledge.
- Demonstrated product expertise to guide customers in furniture selection.
- Resolved customer inquiries effectively, fostering loyalty through exceptional service quality.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
Business & Marketing Director
Madison Healthcare Performance Center
09.2022 - 05.2025
- Skilled in managing budgets and forecasts to optimize financial performance and resource allocation.
- Oversee community outreach, fundraising, events, and internal programming.
- Proven track record of developing and implementing successful marketing strategies that increase brand awareness and customer engagement.
- Exceptional communication abilities, capable of articulating complex concepts clearly to diverse audiences.
- Strong leadership skills with a focus on mentoring and empowering staff to improve productivity and foster a positive work environment.
- Skilled in leveraging data analytics to inform decision-making and optimize marketing performance.
- Managed 80 plus staff in multiple areas with effective hiring, training, and employee retention skills.
- Business to Business networking for corporate accounts and sales.
Business Office Director
Medical Practice Solutions (4 Healthcare Locations)
08.2021 - 09.2022
- Experienced Business Office Director with over 15 years in the billing industry, adept at managing complex financial operations.
- Skilled in budget management and resource allocation to maximize efficiency and drive profitability.
- Experience in member management and operational excellence.
- Proficient in software configuration and building reports to analyze data efficiently.
Program Director
Baptist Healthcare @ Mississippi College
12.2018 - 08.2021
- Skilled in managing budgets and forecasts to optimize financial performance and resource allocation to maximize effectiveness.
- Oversee community outreach, fundraising, events, and internal programming.
- Personal trainer, swim instructor, group exercise instructor, and certified pool operator.
- Managed 80 plus staff in multiple areas with effective hiring, training, and employee retention skills.
- Business to Business networking for corporate accounts and sales.
Fitness Specialist
Baptist Healthcare Jackson
07.2010 - 12.2013
- Expert in applying the latest exercise science principles to optimize client workouts and achieve results.
- Cancer Rehab Trainer and group exercise coach.
Manager
Fitness Lady Health Clubs
08.2003 - 07.2010
- Managed high-volume customer interactions while maintaining a focus on quality and retention.
- Managed 80 plus staff with high volumes of successful hiring and training.
English Adjunct Instructor
Hinds Community College
06.2005 - 12.2006
- Proficient in designing engaging lesson plans that cater to diverse learning styles and abilities.
Education
Bachelor of Arts - English
Mississippi College
Clinton, MS05.2005
Accounting - undefined
Hinds Community College
Pearl, MS05.2003
Skills
- Leadership
- Communication
- Organization
- Training
- Software
- Customer service
- Teamwork and collaboration
- Problem-solving skills
Timeline
Sales Associate
Miskellys Furniture and Mattresses
08.2025 - Current
Business & Marketing Director
Madison Healthcare Performance Center
09.2022 - 05.2025
Business Office Director
Medical Practice Solutions (4 Healthcare Locations)
08.2021 - 09.2022
Program Director
Baptist Healthcare @ Mississippi College
12.2018 - 08.2021
Fitness Specialist
Baptist Healthcare Jackson
07.2010 - 12.2013
English Adjunct Instructor
Hinds Community College
06.2005 - 12.2006
Manager
Fitness Lady Health Clubs
08.2003 - 07.2010
Accounting - undefined
Hinds Community College
Bachelor of Arts - English
Mississippi College