Open To Work
BRANDI DEVALT
Reynoldsburg
Summary
Highly-motivated employee with 20+ years of excellent customer service and the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Financial Rep
Nationwide Mutual Insurance
Columbus
08.2021 - 11.2025
- Answering inbound calls
- Assisting with balances
- Assisting with website issues and troubleshooting
- Submitting tickets for processing requests
- Assisting with fund investments
- Transferring calls to correct department
- Walking through setting up online accounts
- Assist with filling out paperwork over the phone
- Answering general questions, following up with participants as needed
- Adhering to company policies and procedures.
- Provided ongoing support for claims processing and customer inquiries.
- Provided timely responses to customer inquiries about financial products and services.
- Reviewed customer applications and pursued missing information to complete submissions.
Phone Bank and Claims
JP Morgan Chase
03.2019 - 06.2021
- Answering inbound calls, giving current balances, assisting with declined transactions, transferring to correct department, submitting claims for unauthorized charges, replacing debit and atm card, answering all questions presented, adhering to company policies and procedures.
Collections
Discover Bank
08.2017 - 01.2019
- Answering inbound and making outbound calls for past due accounts, setting payment arrangements for balances and late payments, giving account balances, waiving late fees if applicable, offering additional services available, active listening skills.
Debt Collections
Alliance One
07.2012 - 08.2017
- Manager in training program, training new hires, Making outbound calls, answering inbound calls, setting up payment plans for past due accounts, applying debit card and checking account payments for balance in full, offering settlements for past due accounts, adhering to laws and regulations, active listening skills, empathy, gaining trust and rapport with customers. Negotiated with attorneys and debtors to work out agreements.
Education
GED - ABLE
Whiteford Agricultural School
Ottawa Lake, MIPharmacy Tech Certificate -
Owens Community College
Skills
- Excellent listening skills
- Ability to build relationships
- Willingness to assist
- Willingness to learn
- Ability to apply feedback
- Claims processing
- Investment support
- Effective communication
- Attention to detail
- Conflict resolution
- Retirement planning
- Customer service
- Relationship building
- Payment plans
- Payment processing
- Self motivation
- Verbal and written communication
Job Title
Customer Service Rep
Communication Skills
- Strong communication skills
- Active listening
- Ability to apply feedback
- Willingness to learn and assist
- Ability to show empathy and sympathy
- Great personality
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteSalary Range
$50000/yr - $200000/yrTimeline
Financial Rep
Nationwide Mutual Insurance
08.2021 - 11.2025
Phone Bank and Claims
JP Morgan Chase
03.2019 - 06.2021
Collections
Discover Bank
08.2017 - 01.2019
Debt Collections
Alliance One
07.2012 - 08.2017
GED - ABLE
Whiteford Agricultural School
Pharmacy Tech Certificate -
Owens Community College