Brandi Dillon
Rock Springs,WY
Summary
High-performing Front End Supervisor focused on helping staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Hospitality Lead
Compass USA, Aspen Mountain Medical Center
4401 College Dr. Rock Springs
10.2024 - Current
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase repeat customers.
- Performed serving, cleaning and stocking to high standards.
- Tracked food production levels, meal counts, and supply costs.
- Replenished serving stations with fresh food and beverages.
Personal Banker
First bank of Wyoming
Rock Springs, WY
10.2011 - 07.2024
- Maintained and built strong client relationships through quality, personalized interactions.
- Followed operational standards, promoting security, risk management and compliance.
- Assisted and advised customers on using online and mobile banking systems.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Responded promptly to customer emails, phone calls and requests for information.
- Participated in training sessions regarding new banking products or services.
- Recognized opportunities for cross-selling additional banking products or services.
Weekend Supervisor
The Horse Palace
Rocksprings, WY
03.2018 - 02.2024
- Instructed and supervised staff to ensure efficient operations of the weekend shift.
- Monitored employee performance, providing guidance and direction when necessary.
- Managed day-to-day operations including scheduling personnel shifts, ordering supplies, managing budgets.
- Resolved customer complaints in a timely manner and communicated resolution to customers.
- Developed positive relationships with customers through friendly interactions.
- Maintained cleanliness of the gaming area by performing periodic cleaning tasks.
- Verified payouts to winners were made correctly according to game rules.
- Verified customer identification to ensure compliance with gaming regulations.
- Recorded amount of tickets cashed and amount paid after each event, investigated discrepancies and submitted timely accounting records.
RTV Clerk/Flooring Associate
Home Depot
1925 Foothill Blvd
07.2006 - 09.2011
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Unloaded, inspected, and stored damaged and returned products.
- Provided documentation and calculations to support inventory distributions.
- Managed timely and effective replacement of damaged or missing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Some College (No Degree) - Social Work
Utah Valley University
Orem, UTTravel & Tourism Agent Degree - Travel & Tourism
Romneys School of Travel
Orem, UT12-1995
General Studies
Salt Lake Community College
Salt Lake City, UTSkills
- Relationship building and management
- Verbal and written communication
- Problem-solving abilities
- Teamwork
- Fraud detection
- Product knowledge
- Office equipment operation
- Task prioritization
Certification
- State Of Wyoming Notary Public
References
References available upon request.
Education and Training
other,other,other
Timeline
Hospitality Lead
Compass USA, Aspen Mountain Medical Center
10.2024 - Current
Weekend Supervisor
The Horse Palace
03.2018 - 02.2024
Personal Banker
First bank of Wyoming
10.2011 - 07.2024
RTV Clerk/Flooring Associate
Home Depot
07.2006 - 09.2011
Some College (No Degree) - Social Work
Utah Valley University
Travel & Tourism Agent Degree - Travel & Tourism
Romneys School of Travel
General Studies
Salt Lake Community College