Sheena Sanford
Brockton,MA
Summary
Proven leader in hospitality and customer service, excelling in operations management and relationship building. At Sodexo Inc. @ Sanofi, enhanced tenant support and streamlined daily operations, demonstrating adaptability and a keen attention to detail. Skilled in coaching teams to exceed customer expectations, ensuring professional excellence across all interactions.
Overview
12
12
years of professional experience
Work History
Hospitality Lead
Sodexo Inc. @ Sanofi
Cambridge, MA
08.2023 - 12.2025
- Delivered exceptional support for tenants in utilizing available amenities.
- Maintained seamless daily operations.
- Managed guest interactions by greeting, checking in, and fulfilling special requests.
- Organized and executed site walkthroughs.
- Strengthened client connections through relationship-building efforts.
Lead Luxury Residential Concierge
Scape
Boston, MA
11.2022 - 08.2023
- Facilitated a warm and professional first impression by consistently providing quality service.
- Fostered enduring positive relationships.
- Demonstrate unwavering professionalism.
- Prioritized responsibilities strategically to address client needs promptly.
Front Office Supervisor/Manager on Duty
Omni Hotels
Boston, MA
10.2021 - 11.2022
- Oversaw management of front office personnel, guiding team through resolution processes.
- Delivered exceptional welcome and departure experiences to each guest.
- Oversaw opening and settling of guest accounts during check-in/out.
- Addressed customer queries through telephone and email with urgency.
Unit Coordinator
Beth Israel Deaconess Medical Center
Boston, MA
09.2013 - 09.2022
- Completed administrative tasks under Nurse Manager's guidance.
- Oversaw day-to-day functioning of unit operations.
- Completed patient documentation work with thorough attention to detail.
- Establishes charts for patient admissions, transfers, discharges and expirations.
Education
High School Diploma -
Health Careers Academy
Boston01-2003
Associate of Arts -
Bunker Hill Community College
Charlestown, MASkills
- Professionalism
- Teamwork and collaboration
- Adaptability and flexibility
- Attention to detail
- Effective communication
- Train staff
- Relationship building
- Problem-solving abilities
- Customer service
- Time management abilities
- Interpersonal skills
- Coaching and mentoring
- Task delegation
- Operations management
Timeline
Hospitality Lead
Sodexo Inc. @ Sanofi
08.2023 - 12.2025
Lead Luxury Residential Concierge
Scape
11.2022 - 08.2023
Front Office Supervisor/Manager on Duty
Omni Hotels
10.2021 - 11.2022
Unit Coordinator
Beth Israel Deaconess Medical Center
09.2013 - 09.2022
High School Diploma -
Health Careers Academy
Associate of Arts -
Bunker Hill Community College
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