Brandi Duncan
Fallon,NV
Summary
With over 20 years of experience in human services and government entities, as well as 24+ years in administration and management, I bring extensive knowledge and expertise to any organization. Additionally, my 10 years of non-profit work and 6 years in education have honed my skills in working with diverse populations and managing complex projects. Currently seeking a full-time role that presents professional challenges and allows me to leverage strong interpersonal skills, effective time management abilities, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Human Services Caseworker I
Churchill County Social Services
- Interview clients to determine needs and eligibility for services, Review and process applications for medications, medical assistance, employment opportunities, and other programs, Review case notes and files to determine needs for the homeless population, Provide outreach to the community and clients, Review and process crime victim referrals for law enforcement, Create and maintain case files, logs, records, and documentation.
Director’s Assistant/Operations Specialist
Rural Nevada Counseling
- Data Analysis of WITS Extraction, YPT, RFR, and State Upload Measures, Register and maintain all personnel access to AWARDS, EVS and RNC e-mail, Assist the Executive Director in grant writing, RFR and RFA’s, Maintain licensing and certification policies for the agency, Coordinate educational assignment for staff, Assist Human Resources Manager and Finance Manager on Audits and Quality Assurances of all administrative functions, and billings, Oversee billing operations including submission, remit, and reporting, Participates in management, and agency staff meetings, Aid in general government employee reporting’s such as census and statistics,
UI Representative III-DETR
State of Nevada Department of Employment, Training, and Rehabilitation
10.2021 - 05.2022
- Adjudicate unemployment claims, Data Entry, Effectively interact with clients and employers via phone and email, Analyze claims and problem solve, Research
Billing Specialist
Rural Nevada Counseling
01.2019 - 08.2021
- Billing for all services including Medicaid, SAPTA, and other third-party guarantors,
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Human Services Technician III
County Of Kern
01.2016 - 06.2018
- Interviewed and screened applicants and recipients to obtain and verify information needed to determine initial and/or ongoing eligibility for public assistance, Conducted assessment of family strengths, needs, and barriers to self-sufficiency.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
Education
BS - Psychology
Grand Canyon University
01.2022
AA - Psychology
University of Phoenix
01.2013
Diploma - General Studies
Carson High School
Carson City, NV01.1996
Skills
- Employee relations
- Strong computer skills
- Case management
- Able to work on multiple projects and effectively manage changing priorities
- Excellent organizational and multi-tasking skills, including strong attention to detail
- Data Analysis
- Problem solving and analytical skills
- Customer Service
Certification
- CNP - Certified Notary Public
- CPR
- OLA
Timeline
UI Representative III-DETR
State of Nevada Department of Employment, Training, and Rehabilitation
10.2021 - 05.2022
Billing Specialist
Rural Nevada Counseling
01.2019 - 08.2021
Human Services Technician III
County Of Kern
01.2016 - 06.2018
Human Services Caseworker I
Churchill County Social Services
Director’s Assistant/Operations Specialist
Rural Nevada Counseling
BS - Psychology
Grand Canyon University
AA - Psychology
University of Phoenix
Diploma - General Studies
Carson High School
- CNP - Certified Notary Public
- CPR
- OLA
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