Claudia Heguedusch
Orlando,FL
Summary
Dynamic Human Resources Administrator with a proven track record at Dry Color USA, excelling in employee onboarding and policy development. Skilled in payroll coordination and employee relations, I successfully streamlined recruitment processes, enhancing candidate selection and fostering a positive workplace culture. Committed to compliance and strategic planning, I drive organizational success through effective HR management.
Overview
14
14
years of professional experience
Work History
Human Resources Administrator & Financial Services
Dry Color USA
08.2020 - Current
- Managed employee onboarding processes to ensure smooth integration into company culture.
- Developed and maintained HR policies, promoting compliance with labor laws and regulations.
- Coordinated training programs, enhancing employee skill sets and performance outcomes.
- Implemented employee engagement initiatives, fostering a positive workplace environment.
- Streamlined recruitment processes using applicant tracking systems for improved candidate selection.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Oversaw hiring, staffing, and labor law compliance.
- Prepared new hire letters, employee contracts, and corporate policies.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Server
Grand Bohemian Hotel Orlando
11.2011 - 05.2020
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted in training new servers on menu knowledge and service standards.
- Managed multiple tables efficiently, ensuring guest satisfaction throughout dining experience.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Developed strong rapport with repeat customers, fostering loyalty and positive reviews.
- Cultivated warm relationships with regular customers.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
No Degree - Languages Translation And Interpretation
Ibero- Americano University
São Paulo, Brazil01-2002
Skills
- Employee relations
- New employee training
- Employee onboarding
- Personnel file management
- Benefits administration
- New hire orientation
- Document management
- Proficient in QuickBooks
- Payroll coordination
- Policy and procedure development
- Human resource management
- Workers' compensation
- Policy management
- Employee paperwork
- Hiring management
- HR recordkeeping
- Labor contract administration
- Staffing and recruitment
- Safety control
- Orientation preparation
- Employee onboarding and offboarding
- Employment and labor laws
- Strategic planning
- Health and safety regulations
- Payroll processing
- Employee recognition programs
- Recruitment and selection
- Workforce planning
- Employment law
- In-person and telephone interviewing
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional
Timeline
Human Resources Administrator & Financial Services
Dry Color USA
08.2020 - Current
Server
Grand Bohemian Hotel Orlando
11.2011 - 05.2020
No Degree - Languages Translation And Interpretation
Ibero- Americano University