Cecelia Austin
Green Bay,WI
Summary
Management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating a positive experience and optimizing performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Dry Goods USA
02.2025 - Current
- Led team in achieving sales targets through effective merchandising and customer engagement strategies.
- Coordinated store layout changes to optimize traffic flow and enhance customer shopping experience.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Submitted orders for new inventory.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Assistant Manager
Dry Goods
10.2024 - 02.2025
- Trained, supervised, and motivated employees to achieve sales targets and provide excellent customer service
- Created appealing store displays and maintained high visual standards to attract customers
- Ensured the store was clean, organized, and safe, and managed daily operations to maintain a smooth workflow
- Analyzed sales data to identify trends, informing product placement and promotional strategies.
General Manager
Kid2Kid/Uptown Cheapskate
Green Bay, Wisconsin
06.2024 - 08.2024
- Trained Sales Associate, Assistant Manager, and Manager positions
- Created and implemented sales strategies
- Tracked KPIs and developed strategies for improvement
- Created and maintained floor displays
- Created social media content on platforms such as Tik Tok and Reels
Operations Manager
Bona Fide Juicery
03.2023 - 06.2024
- Managed inventory systems, ensuring accuracy and timely replenishment of supplies.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Assistant Manager
Bona Fide
09.2022 - 03.2023
- Ensured accurate inventory management by conducting biweekly stock checks, reducing waste and spoilage
- Observed staff to confirm safety and quality standards.
- Increased overall efficiency by implementing standardized operating procedures for all food production tasks in kitchen area.
- Conducted interviews with participants to assess eligibility.
Conservation Generalist
Marinette County Land and Water Conservation Department
06.2022 - 08.2022
- Implemented management techniques for invasive species such as European Frogbit.
- Installed and removed aquatic herbicide barriers.
- Interacted with public through local newspaper distribution.
- Instructed small groups on educational conservation activities.
Shift Lead
Bona Fide Juicery
02.2022 - 05.2022
- Supervised daily operations, ensuring high-quality product preparation and customer service.
- Trained and mentored team members on operational procedures and customer engagement techniques.
- Implemented efficient workflows to optimize staff productivity during peak hours.
- Developed training materials to enhance employee understanding of juicing equipment and safety protocols.
Barista
Bona Fide
07.2021 - 02.2022
- Managed inventory levels, ensuring timely restocking of supplies.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Made and served brand-specific beverages with focus on speed, quality and consistency.
Sustainability Data Intern
University Wisconsin Green Bay
10.2021 - 01.2022
- Communicated with departments from across various UW-Green Bay campuses to collect data
- Cleaned data within Excel
- Determined the university's greenhouse gas emissions and a plan of action for reduction
Sales Associate
Express
10.2020 - 07.2021
- Provided excellent customer service while also operating POS system during peak hours
- Maintained cleanliness and organization according to store policy
Store Associate
Once Upon a Child
01.2019 - 10.2020
- Sorted through, priced, ticketed, and put buys on the floor within the same day.
- Opened and closed store as a key holder.
- Counted 5 registers on the daily to ensure accurate opening/closing.
- Allocated tasks to fellow employees, creating smooth shifts for employees and customers.
Education
B.S. - Biology, Ecology emphasis
University of Wisconsin - Green Bay
Green Bay, WI05.2022
Skills
- Adaptability
- Time Management
- Leadership
- Communication
- Customer service
- Store operations
- Training and mentoring
- Store opening and closing
- Inventory management
- Shift scheduling
- Supply ordering
- Accurate cash handling
Timeline
Store Manager
Dry Goods USA
02.2025 - Current
Assistant Manager
Dry Goods
10.2024 - 02.2025
General Manager
Kid2Kid/Uptown Cheapskate
06.2024 - 08.2024
Operations Manager
Bona Fide Juicery
03.2023 - 06.2024
Assistant Manager
Bona Fide
09.2022 - 03.2023
Conservation Generalist
Marinette County Land and Water Conservation Department
06.2022 - 08.2022
Shift Lead
Bona Fide Juicery
02.2022 - 05.2022
Sustainability Data Intern
University Wisconsin Green Bay
10.2021 - 01.2022
Barista
Bona Fide
07.2021 - 02.2022
Sales Associate
Express
10.2020 - 07.2021
Store Associate
Once Upon a Child
01.2019 - 10.2020
B.S. - Biology, Ecology emphasis
University of Wisconsin - Green Bay