Brandi Edson
Summary
Energetic professional with a passion for delivering fast, friendly, and effective support across messaging, live chat, and phone channels. Experienced in solving technical issues, navigating questions, and providing support with speed and accuracy. A strong communicator and organized multitasker who thrives in fast-paced environments, consistently driving seamless, high-quality experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Digital Product Specialist
Camping World
03.2024 - 03.2025
- Provided expert technical support for digital products across multiple platforms, troubleshooting user issues and ensuring seamless customer experience.
- Collaborated closely with development teams to diagnose and resolve technical problems, contributing to enhanced product quality.
- Led a cross-functional team responsible for managing digital product updates, ensuring timely releases and high performance.
- Analyzed user feedback and data insights to recommend and implement improvements to product features and performance.
Senior Associate Consultant
AHEAD, Inc
06.2022 - 01.2024
- Led cross-functional teams to deliver projects, ensuring successful completion on time and within budget by developing comprehensive project plans, managing stakeholder communications, and proactively mitigating risks.
- Ensured successful completion of projects by clearly communicating objectives and deliverables to clients and internal teams.
- Led internal and external meetings, aligning project goals, timelines, and strategies with stakeholders to meet deadlines.
- Produced key client deliverables, including comprehensive reports and presentations that helped drive business decisions.
Service Desk Analyst
Allscripts
01.2020 - 03.2022
- Delivered comprehensive IT support by troubleshooting and maintaining hardware and software systems, ensuring minimal downtime for users.
- Monitored system performance and contributed to capacity planning efforts, aligning IT infrastructure with evolving business needs.
- Assisted in proactive maintenance and resolving technical issues, improving system uptime and efficiency.
Education
Master of Science - Network Technology, Information Security
East Carolina University
01.2019
Bachelor of Science - Business Administration, Management Information Systems
East Carolina University
05.2013
Skills
- Google Workspace proficiency
- Technical troubleshooting
- Customer support excellence
- Organizational skills
Certification
Algolia Certified Business User (ACBU), 10/01/24
Timeline
Digital Product Specialist
Camping World
03.2024 - 03.2025
Senior Associate Consultant
AHEAD, Inc
06.2022 - 01.2024
Service Desk Analyst
Allscripts
01.2020 - 03.2022
Master of Science - Network Technology, Information Security
East Carolina University
Bachelor of Science - Business Administration, Management Information Systems
East Carolina University
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