BRANDI ELDER
Administrative Assistant
Mentor,OH
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
SC Thomas & Associates CPA
Medina, OH
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Specialist
State Farm
Stow, OH
04.2023 - 07.2024
- Remove and add new autos/homeowners/renters/condo's to policy's
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
Paralegal
Chester Law Group
Akron, OH
11.2022 - 04.2023
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
Manager of Food Service Workers
Louisville City Schools
Louisville, OH
01.2012 - 11.2022
- Manager of 18 food service workers
- Ordered and managed supply ordering, production sheets, payroll, deposit funds into student accounts
- Provided administrative support, including answering phone calls, responding to emails
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
Diploma -
Louisville High School
01.1994
Business Computer Technology -
R G Drage Career Center
01.1994
Skills
- Ability to handle multiple tasks simultaneously
- Experience in managing customers' policies
- Customer Service
- Administrative Support
- Microsoft Word
- Time Management
- Customer and client relations
- Critical Thinking
- Strong Problem Solver
- Office Management
- Scheduling and calendar management
Certification
- P&C Insurance License
- Food Service License
- Insurance Consultant
- Paralegal
- Food Service Manager
Timeline
Administrative Assistant
SC Thomas & Associates CPA
08.2024 - Current
Customer Service Specialist
State Farm
04.2023 - 07.2024
Paralegal
Chester Law Group
11.2022 - 04.2023
Manager of Food Service Workers
Louisville City Schools
01.2012 - 11.2022
Business Computer Technology -
R G Drage Career Center
Diploma -
Louisville High School