Brandi Farneth
San Antonio,United States
Overview
23
23
years of professional experience
Work History
Medical Support Assistant (Appointment Line Lead)
Defense Health Agency-52d Medical Group
06.2022 - 02.2025
- Company Overview: This is a federal job
- ADMINISTRATIVE OPERATIONS: Managed daily administrative functions for a high-volume appointment line, including coordinating schedules, maintaining records, and ensuring adherence to organizational policies.
- PROGRAM COORDINATOR: Served as the primary point of contact for the Appointment Line at the 52d Medical Group, ensuring seamless communication and coordination between team members, clinic staff, and leadership.
- TEAM LEADERSHIP: Supervised a team of 3 representatives, delegating tasks, monitoring performance, and providing guidance to meet organizational goals and deadlines.
- TRAINING AND ONBOARDING: Designed and implemented comprehensive training programs for new employees, focusing on appointment systems (e.g., MHS GENESIS, CHCS) and administrative protocols, enhancing team readiness.
- RECORDS MANAGEMENT: Maintained and updated appointment data, logs, and reports in accordance with DoD policies and HIPAA regulations, ensuring the integrity and accuracy of all records.
- CUSTOMER SERVICE AND PROBLEM RESOLUTION: Responded to escalated patient and staff inquiries, resolving complex scheduling conflicts and administrative issues to support mission success.
- DATA ANALYSIS AND REPORTING: Collected and analyzed appointment line performance data, preparing detailed reports and recommendations for leadership to enhance operational efficiency.
- POLICY IMPLEMENTATION: Ensured compliance with DoD, DHA, and TRICARE regulations, and implemented process improvements to support organizational objectives.
- CALENDAR MANAGEMENT: Coordinated with leadership and staff to manage schedules, prioritize tasks, and streamline workflows for improved efficiency.
- This is a federal job
- Supervisor: Captain Madison Rauenbuehler (314-452-8210)
- Okay to contact this Supervisor: Yes
Office Automation Clerk
Department of Air Force-99th Civil Engineering Squadron
02.2020 - 02.2022
- Company Overview: This is a federal job
- ADMINSTRATIVE SUPPORT: Provided comprehensive clerical and administrative assistance to the GeoBase section, ensuring smooth daily operations and adherence to deadlines.
- RECORDS AND DATA MANAGEMENT: Maintained accurate and up-to-date digital and physical records for mapping, infrastructure, and real property data, ensuring compliance with Air Force and DoD policies.
- PROGRAM COORDINATION: Supported GeoBase program functions, including organizing meetings, preparing reports, and tracking project progress to ensure alignment with Civil Engineering Squadron goals.
- COMMUICATION LIASION: Acted as the primary point of contact for the section, handling internal and external correspondence, scheduling appointments, and coordinating with other departments.
- SYSTEM PROFICIENCY: Utilized advanced features of Microsoft Office Suite and database tools to create presentations, manage spreadsheets, and prepare technical documents.
- POLICY COMPLIANCE: Ensured adherence to Air Force administrative regulations, security protocols, and information management guidelines while handling sensitive data.
- This is a federal job
- Supervisor: Jameil Sangalang (702-652-3005)
- Okay to contact this Supervisor: Yes
Receptionist/Veterinary Assistant
Val Verde Veterinary Hospital
04.2017 - 01.2020
- RECEPTIONIST AND ADMINISTRATIVE/CLERICAL DUTIES: Schedule appointments, answer telephone calls, setup new clients and patients, preparation and maintenance of medical records, admit and discharge patients, fill prescriptions, sell over the counter product, computer operation, process payment transactions, filing, and reception area maintenance.
- COMMUNICATE EFFECTIVELY ORALLY: Obtain most current medical history from client and confirm the reason for their appointment. Translate medical history to doctor. Monitor and communicate condition of hospitalized patients to doctor.
- Supervisor: Dr. Laura Pharr (830-774-4100)
- Okay to contact this Supervisor: Yes
Lead Avian/Small Mammal Trainer
Gulf World Marine Park
02.2010 - 11.2015
- IMPLEMENTED PROCEDURES AND GUIDELINES to insure the safety of staff, guests, and animals. Maintained the highest standard of animal care, training techniques and monitoring of daily operations of Avian/Small Mammal Area as area lead.
- COMMUNICATE EFFECTIVELY ORALLY AND IN WRITING: Educated park guests about the animals in my care in daily live animal presentations. Trained a variety of birds and domestic animals using operant conditioning. Restrained parrots, cats, and dogs with assistance of other staff members and assisted veterinarian in routine veterinary procedures. Documented and maintained all medical records and training sessions for all animals in our collection.
- USE OF MULTIPLE OFFICE AUTOMATION SOFTWARE to create logs, schedules, spreadsheets and other various documents associated with the daily operations of the Avian/Small Mammal Area.
- Supervisor: Secret Holmes (850-234-5271)
- Okay to contact this Supervisor: Contact me first
Cashier
Kmart
02.2008 - 07.2009
- CUSTOMER SERVICE: Operated a cash register and became familiar with POS system. Assisted customers in finding products in store. Organized products on shelves during slower times.
Photographer/Sales Clerk
Seaworld Parks and Entertainment-Discovery Cove
05.2007 - 01.2008
- CUSTOMER SERVICE: Photographed guests during their interaction with a dolphin encounter experience. Assisted guests in choosing the photographs they were interested in purchasing. Operated a cash register and became familiar with POS system.
Administrative Assistant
Eagles Wings-Men's Tie Wear
07.2006 - 09.2006
- ADMINISTRATIVE AND CLERICAL DUTIES: Performed routine administrative functions such as faxing, mailings, answering incoming calls and maintaining a database report.
- USE OF OFFICE AUTOMATION SOFTWARE: Worked extensively with MS Word, Excel, and Outlook to prepare correspondence, maintain database, and compile reports for company sales.
Deli Clerk
Publix
05.2005 - 01.2006
- CUSTOMER SERVICE: Selected and packaged products ordered by customers. Filled, maintained and rotated products and displays. Prepared special orders and party trays. Operated cash registers, meat and cheese slicers, and other Deli equipment.
Receptionist/Activities Assistant/Medical Records Assistant
Osceola Healthcare Center
12.2001 - 12.2004
- RECEPTIONIST AND ADMINISTRATIVE/CLERICAL DUTIES: Greeted and directed visitors and family members when they entered the facility. Received and directed incoming/outgoing telephone calls and relayed messages to staff members. Filed and organized paperwork for Business Office Manager.
- COMMUNICATE EFFECTIVELY ORALLY: Led residents in daily group activities such as Bingo, bowling, and card games.
- FILING MEDICAL DOCUMENTS for Medical Records Clerks into patient's charts
Education
High school diploma -
Saint Cloud High School
Saint Cloud, FLAssociate's degree -
Valencia College
Kissimmee, FLBachelor's degree - Zoology
University of Florida
Gainesville, FLAssociate's degree - Zoo Animal Technology
Santa Fe College
Gainesville, FLSkills
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication
Additional Information
52d Medical Group-Group Staff Civ Cat I - Annual Award Winner 2023, 99th Civil Engineering Squadron Civ Cat I- Quarter 3 Award Winner 2021, Key Spouse for 47th MDG-2016
Job Related Training
American Red Cross CPR Training, 06/01/24
Desired Locations
Lackland AFB, Lackland AFB, Texas, United States
Timeline
Medical Support Assistant (Appointment Line Lead)
Defense Health Agency-52d Medical Group
06.2022 - 02.2025
Office Automation Clerk
Department of Air Force-99th Civil Engineering Squadron
02.2020 - 02.2022
Receptionist/Veterinary Assistant
Val Verde Veterinary Hospital
04.2017 - 01.2020
Lead Avian/Small Mammal Trainer
Gulf World Marine Park
02.2010 - 11.2015
Cashier
Kmart
02.2008 - 07.2009
Photographer/Sales Clerk
Seaworld Parks and Entertainment-Discovery Cove
05.2007 - 01.2008
Administrative Assistant
Eagles Wings-Men's Tie Wear
07.2006 - 09.2006
Deli Clerk
Publix
05.2005 - 01.2006
Receptionist/Activities Assistant/Medical Records Assistant
Osceola Healthcare Center
12.2001 - 12.2004
Associate's degree -
Valencia College
Bachelor's degree - Zoology
University of Florida
Associate's degree - Zoo Animal Technology
Santa Fe College
High school diploma -
Saint Cloud High School
Similar Profiles
Juan BusanetJuan Busanet
HIPAA Privacy and Security Officer at Defense Health Agency, Brooke Army Medical CenterHIPAA Privacy and Security Officer at Defense Health Agency, Brooke Army Medical Center
Melissa FallorinaMelissa Fallorina
Medical Technician at Naval Medical Center (Defense Health Agency)Medical Technician at Naval Medical Center (Defense Health Agency)
Yolanda R. Mose'Yolanda R. Mose'
Clinical Training Program Operations Manager at Department of Defense, Defense Health Agency (DHA), J7/Education & Training DirectorateClinical Training Program Operations Manager at Department of Defense, Defense Health Agency (DHA), J7/Education & Training Directorate
Geraldo HernandezGeraldo Hernandez
Landscaper at Enrique LandscapeLandscaper at Enrique Landscape
Angel DelarosaAngel Delarosa
ASL Residential Driver at Waste ManagementASL Residential Driver at Waste Management