Brandi Flamengo
Oakville
Summary
Banking leader with 13+ years of progressive TD Bank experience, from teller operations through Store Manager II. Proven record of leading branch performance, developing teams, strengthening operational consistency, and supporting customer and community relationships. Recognized as a CEO Award Winner and regional team lead for money-out operations
Overview
14
14
years of professional experience
Work History
Store Manager II / Store Manager I
TD Bank US
Seymour, CT
08.2022 - Current
- Coach colleagues on consultative conversations that connect customers with appropriate banking solutions, build financial confidence, and deepen long-term relationships through One TD resources.
- Represent TD at local events and community activities to strengthen visibility, goodwill, and branch relationships.
- Use a needs-based approach to deliver tailored financial guidance and improve each customer interaction.
- Serve as the branch’s senior escalation point, directing complex customer concerns toward the appropriate resolution and participating in reported-matter follow-up when needed.
- Trained and developed staff on product knowledge, enhancing team performance and customer interactions.
- Analyzed customer feedback to identify service improvement opportunities, increasing satisfaction rates.
- Set expectations for accurate, policy-aligned customer transactions and reinforce operational discipline across the branch.
- Foster an inclusive, customer-centered environment that supports productivity, innovation, operational improvement, and professionalism.
- Serve as Money Out Regional Lead for 18 branches, providing procedural guidance, control support, issue resolution, and weekly or biweekly coaching calls.
- CEO Award Winner, Q4 2025, recognized for leadership, business results, team development, and customer commitment.
Assistant Store Manager
TD Bank US
Woodbury, CT
02.2017 - 08.2022
- Led team in achieving operational goals, enhancing customer service standards and satisfaction levels.
- Supported branch leadership with daily operations, staffing, coaching, customer relationships, and compliance routines
- CEO Award Nominee, 2021-recognized for leadership, team support, and customer commitment.
- Quarterly WOW! Star Nominee, 2019-recognized for leadership, team support, and customer commitment.
Head Teller
TD Bank US
Woodbury, CT
12.2014 - 02.2017
- Oversaw teller-line operations, ensuring effective cash management, accurate transactions, secure vault controls, and adherence to scheduling and security protocols.
- Trained and coached tellers; resolved complex customer concerns and supported balancing, audits, and service initiatives.
- Implemented best practices for risk management, minimizing discrepancies in cash management procedures.
- Collaborated with management on strategic initiatives to enhance overall branch performance and objectives.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to the validation process.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
Teller
TD Bank US
Southington, CT
01.2013 - 12.2014
- Processed customer transactions, delivered account servicing, and facilitated banking-product referrals
- Follow cash-handling, security, fraud-prevention, and compliance procedures.
- Maintain cash-drawer accuracy and follow established security, fraud-prevention, and compliance procedures.
- Promote a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Maintain up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Monitor and report suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Boosted cross-selling of bank products by identifying customer needs during transactions.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
Education
High School Diploma -
Naugatuck High School
NaugatuckFinance And Management -
Connecticut School of Finance & Management
Cromwell, CT04-2019
Skills
- Store operations
- Service management
- Sales skills
- Operational effectiveness
- Customer relationship building
- Team leadership
- Employee training
- Customer service
- Team performance enhancement
- Multitasking
- Operational strategy planning
- Risk management strategies
- Leadership training
Timeline
Store Manager II / Store Manager I
TD Bank US
08.2022 - Current
Assistant Store Manager
TD Bank US
02.2017 - 08.2022
Head Teller
TD Bank US
12.2014 - 02.2017
Teller
TD Bank US
01.2013 - 12.2014
High School Diploma -
Naugatuck High School
Finance And Management -
Connecticut School of Finance & Management