Brandi Ford
Atlanta,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Arise
Atlanta, GA
08.2023 - Current
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Calls Escalations Supervisor
Chime Solutions
Morrow, GA
11.2018 - 07.2023
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Front Desk Receptionist
Dr. McCray Family Practice
Brunswick , GA
02.2015 - 03.2018
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
Education
Some College (No Degree) - Business And Administration Technology
Atlanta Metropolitan State College
Atlanta, GASkills
- Inbound and Outbound Calling
- Data Entry
- Account updating
- Appointment Scheduling
- Call Management
- Documentation
- Problem-solving abilities
- Microsoft PowerPoint
- Positive and professional
- Computer Proficiency
- Credit card payment processing
- Microsoft Office expertise
- Professional telephone demeanor
- Office equipment proficiency
- Microsoft Outlook
- Escalation management
- Filing
- Typing 30 WPM
Timeline
Customer Service Representative
Arise
08.2023 - Current
Calls Escalations Supervisor
Chime Solutions
11.2018 - 07.2023
Front Desk Receptionist
Dr. McCray Family Practice
02.2015 - 03.2018
Some College (No Degree) - Business And Administration Technology
Atlanta Metropolitan State College
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