Brandi Ford
Kennewick,WA
Summary
Driven Team Lead with over 2 years of experience, seeking to apply leadership and organizational skills in a new role. Proven track record of managing teams, ensuring smooth daily operations, and delivering top-notch service. Eager to take on new challenges and grow professionally in a dynamic work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Lead
My FroYo Frozen Yogurt
2022.10 - Current
- Supervised a team of employees, provided ongoing training, delivered exceptional customer service, implemented customer feedback strategies, assisted with customer orders, oversaw daily operations, maintained product quality, implemented new procedures, ensured adherence to health and safety regulations, and conducted regular inspections.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
High School diploma -
Kamiakin High School
Kennewick, WA06.2022
Skills
- Team Leadership & Supervision
- Customer Service Excellence
- Inventory & Supply Chain Management
- Training & Staff Development
- Cash Handling & Financial Reporting
- Health & Safety Compliance
- Sales & Promotional Strategies
- Problem-Solving
Certification
Washington Food Handlers Permit
References
- Zach Martin, My Froyo Frozen Yogurt, (509) 792-5962, Zrockguy@gmail.com, Assistant Manager
- Katelyn Heaslet, My Froyo Frozen Yogurt, (509) 713-5956, Kheaslet@hotmail.com, Coworker
- Jack Maxwell, (509) 551-3323, Jackw.maxwell@yahoo.com, Volleyball Coach
Timeline
Team Lead
My FroYo Frozen Yogurt
2022.10 - Current
High School diploma -
Kamiakin High School
Washington Food Handlers Permit
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